Shanitha Mayes
Pearland,Tx
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
17
17
years of professional experience
Work History
Patient Services Coordinator
Mdanderson Cancer Center
03.2020 - Current
- As a PSC I play a big part of the team
- I am responsible for coordinating care between the staff and the patient
- I answer a high volume of calls, handle a heavy volume of data entry for example entering patient medical information, heavy filing, making sure the inventory of the floor is up to date, answering the patient call lights
- Also making sure HIPPA and JCO regulations are followed
- I also assist with medical power of attorneys
- As a patient service coordinator, I also help with the coordination between the lab and the nurses and picking up labs.
EKG TECH
Memorial Hermann Greater Heights
06.2015 - 03.2020
- Coordinates and maintains specialized advanced technical skills, monitoring patients ECG rhythms, interpreting results, and communicating effectively with the healthcare team as determined by department procedure as well as reporting any dysrhythmias to the assigned nurse
- I am also a patient observation tech which basically means I monitor 16 patients on an avasure monitor to assure their safety because they are either fall risk or alcohol/drug withdrawal patients and seldom just in an altered mental state.
Relief Tech/ Lead tech
Crothall Healthcare
02.2013 - 01.2015
- My position responsibility is sanitizing the hospital according to OSHA standards
- As well as administering excellent customer service while managing a staff of seven.
Acct Representative
GC Services
10.2012 - 02.2013
- At Gc I collected on customers' accounts that are delinquent with either their Toyota lease acct or retail acct.
Customer Service Rep
ACS Houston
10.2010 - 02.2012
- As a CSR @ ACS I handled a heavy flow of inbound calls from sprint customers assisting them with their sprint services.
Back-office assistant
Rosenberg Family Physicians
02.2010 - 10.2010
- As a back-office assistant my job responsibilities were scheduling appointments for several different doctors as well as heavy filing.
Home Health Care Provider
Girling Health Care
11.2009 - 02.2010
- As a home health care provider, I helped patients with their daily in-home living needs, such as cleaning their homes, grooming, exercising, and laundry, and assisting them with oral medications.
Sales Advisor
Club Demonstration Services
01.2009 - 12.2009
- As a sales advisor I was responsible for educating members of Costco with existing products as well as upcoming products.
Medical Assistant
Spring Branch Health Center
10.2006 - 04.2007
- As a medical assistant at SBCH Medical Assistant I Performed responsibilities in a manner that promotes quality patient care and customer service/satisfaction
- Effectively participates in planning and preparing for patient visits ensuring appropriate schedules, test results, and clinic specific requirements are available
- Rooms patients consistent with clinic needs while determining and documenting chief complaint and reason for visit, vital signs, medication list, allergies, smoking history and other information as required by clinic.
Teacher's Assistant
Creme de la Creme
01.2008
- As a Teacher's Assistant I was responsible for teaching infants fine motor skills as well as feeding the infants and diapering the infants on an hourly schedule.
Education
Ekg Certified
12.2016
Certified Nursing Assistant -
Ace Institute
01.2014
Medical Assistant -
Everest Institute
01.2006
Northbrook High
01.1999
Skills
- Attendance Monitoring
- Patient Confidentiality
- Appointment Scheduling
- Insurance Verification
- Strong Organization
- Patient Registration
- Patient Education
Timeline
Patient Services Coordinator
Mdanderson Cancer Center
03.2020 - Current
EKG TECH
Memorial Hermann Greater Heights
06.2015 - 03.2020
Relief Tech/ Lead tech
Crothall Healthcare
02.2013 - 01.2015
Acct Representative
GC Services
10.2012 - 02.2013
Customer Service Rep
ACS Houston
10.2010 - 02.2012
Back-office assistant
Rosenberg Family Physicians
02.2010 - 10.2010
Home Health Care Provider
Girling Health Care
11.2009 - 02.2010
Sales Advisor
Club Demonstration Services
01.2009 - 12.2009
Teacher's Assistant
Creme de la Creme
01.2008
Medical Assistant
Spring Branch Health Center
10.2006 - 04.2007
Ekg Certified
Certified Nursing Assistant -
Ace Institute
Medical Assistant -
Everest Institute
Northbrook High
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