Shanito Bryant

• I was a Data Entry Specialist responsible for the intake of farmers application. I documented and updated any changes to the permits in the main state system for verification from our branch offices. I also answered phone calls and assisted with guiding farmers through the intake process.

• I assist this company by scheduling appointments, typing legal documents, contacting clients for information concerning case, take in important messages for the Attorney and so on.

• I played various roles in this company. Starting at just a physical therapy Tech. I was later promoted to office Coordinator and eventually Office Manager. My task included doing payroll, taking in payments for the patient payments for the office, Contacting Insurance companies to review the determination of payment, coding and billing companies appeal notices, requesting authorization for medical procedures and deposit funds for company revenue.

I assisted customers with selecting and purchasing products that fit there needs. organized clothing, manage register duties and designed all displays for the shoe department.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.