Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaniva Thomas

Jackson,MS

Summary

Efficient professional with 10+years of experience and proven knowledge of relationship management, customer needs assessment,and records environment,brining experience in performing administrative duties,scheduling appointments, maintaining records and operating telephone switchboard.

Overview

9
9
years of professional experience

Work History

Claims Agent/Benefits Specialist

Blue Shield of CA
San Francisco, CA
01.2022 - Current
  • Maintained schedule of class assignments to meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Answered calls per shift to assist with customer questions and concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

Teacher

Yazoo City Municipal School District
Yazoo City, MS
09.2017 - 02.2022
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Enforced discipline on campus and during off-campus school trips following code of conduct and student handbook.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Maintained a safe and orderly learning environment for all students.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Graded projects, exams and assignments to track student progression.

Unit Secretary

UMMC Hospital
Jackson , Ms
02.2019 - 04.2020
  • Communicated with patients with compassion while keeping medical information private.
  • Managed the front desk area ensuring neatness at all times.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.

Virtual Assistant

express effective resume service
Cordele, GA
04.2015 - 01.2019
  • Delivered high - quality customer service via email support platform ensuring top level service .
  • Maintained a detailed delivery calender to coordinate schedules and appointments.
  • Maintained a safe work environment by following safety rules and regulations.

Education

Associate of Applied Science - Early Childhood Education

Hinds Community College
Raymond, MS
05-2017

Skills

  • Schedule Management
  • Computer Skills
  • Data Accuracy
  • Parts Management
  • Document Preparation
  • Software Documentation Control

Accomplishments

  • HIGHEST ASAT SCORE FOR THE MONTH
  • 9.98% ON MY ADUIT CALL

Timeline

Claims Agent/Benefits Specialist

Blue Shield of CA
01.2022 - Current

Unit Secretary

UMMC Hospital
02.2019 - 04.2020

Teacher

Yazoo City Municipal School District
09.2017 - 02.2022

Virtual Assistant

express effective resume service
04.2015 - 01.2019

Associate of Applied Science - Early Childhood Education

Hinds Community College

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Shaniva Thomas