Shaniya Broadnax - Lewis
Greensboro,NC
Summary
A motivated Customer Service Professional with the ability to provide quality work in a fast-paced administrative environment. Offering concise communication and a positive attitude in verbal and written communications, as well as efficient Data Transcriber with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities. Committed to achieving results within deadlines.
Overview
6
6
years of professional experience
Work History
Personnel Processing Specialist
United States Postal Service (Human Resources)
08.2022 - Current
- Serves as a point of contact to provide information, technical guidance, assistance and instruction to internal and external customers on human resource matters.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Monitors compliance with employment and selection policies, procedures and processes for bargaining, initial level supervisor, non-bargaining and postmaster positions.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Care Representative
Alight Solutions
03.2022 - 06.2022
- Handling a high volume of inbound calls based on answer questions, provide education, and solve complex HR and financial concerns related to their health care benefits, 401k savings, etc
- Processing transactions such as health enrollments, tax and direct deposit updates, and 401k withdrawals
- Leveraging computer navigation skills to toggle between multiple screens and systems to provide answers and support for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Arrows Up LLC
12.2021 - 02.2022
- Answering inbound calls, passing on communication to ensure timely delivery of loads or freight
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Keeping all company sensitive documents secure
- Managing every call by accurately resolving the issue.
Digital Support Specialist
Truist Call Center
02.2021 - 12.2021
- Answering inbound client calls, professionally and courteously
- Deliver attributes of reliable responsive, empathetic and competent with each client
- Handle establishment of opening and making necessary changes in accounts
- Address client questions and concerns, performing proper authentication
- Educate members on available services and make recommendations based on customers needs
- Assisting customers with online banking problems, account problems, and transactions.
- Developed strong client relationships through consistent communication and attentive service.
Office Assistant
Food Lion
10.2019 - 02.2021
- Operating scanners, scales, and cash registers
- Assisting customers with help
- Bend and lift products weighing up to 15, 25, 45, and 50 pounds of supplies
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin star
- Report any register malfunction to the Manager on Duty.
Cashier
McDonald's
07.2018 - 08.2018
- Greeted and assisted customers in a courteous and friendly manner
- Processed payments by cash, credit cards, or automatic debits and issued change due to customers
- Followed food safety guidelines
- Maintained sanitation, health, and safety standards in work areas.
Education
John Motely Morehead High School
Eden, NC06.2019
Skills
- Standard Operating Procedures
- Operational Excellence
- Document Review
- Workflow Optimization
Timeline
Personnel Processing Specialist
United States Postal Service (Human Resources)
08.2022 - Current
Customer Care Representative
Alight Solutions
03.2022 - 06.2022
Customer Service Representative
Arrows Up LLC
12.2021 - 02.2022
Digital Support Specialist
Truist Call Center
02.2021 - 12.2021
Office Assistant
Food Lion
10.2019 - 02.2021
Cashier
McDonald's
07.2018 - 08.2018
John Motely Morehead High School
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