Shaniya Clark
Metro Decatur Dental
DECATUR,GA
1
Certification
4
years of professional experience
Dynamic professional with extensive experience at Metro Decatur Dental, excelling in customer service and front desk management. Proven ability to resolve client issues and enhance operational efficiency through excellent communication and attention to detail. X-Ray certified, skilled in scheduling and administrative support, ensuring a welcoming environment for all visitors.
Work History
Insurance/front Desk Assistant
2 Years 7 Months- Greeted and assisted visitors, providing information about services and procedures.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained organized front desk area, ensuring a professional environment.
- Scheduled appointments and coordinated meeting logistics for clients and staff.
- Supported administrative tasks, including filing documents and data entry.
- Assisted in maintaining office supplies inventory for efficient operations.
- Handled customer complaints with professionalism, ensuring resolution satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
WFH Insurance Rep
3 Years 7 Months- Assisted clients in understanding policy options and coverage details.
- Processed insurance applications and claims with attention to accuracy.
- Responded to customer inquiries, providing timely and accurate information.
- Collaborated with team members to streamline communication processes.
- Maintained up-to-date knowledge of industry regulations and product offerings.
- Trained new representatives on systems and customer service protocols.
- Analyzed client feedback to identify areas for service improvement.
- Developed supportive materials for training sessions to enhance staff performance.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
Education
Post-Baccalaureate Diploma - Dental Assistant
High School Diploma
Skills
Excellent communication
Problem-solving skills
Time management
Hospitality services
Administrative skills
Scheduling appointments
Attention to detail
Customer service
Payment processing
Appointment setting
Calendar management
Scheduling
Listening skills
Front office support
Front desk management
X-Ray Certified
Certification
X-Rays
Timeline
Insurance/front Desk Assistant
Metro Decatur Dental
02.2024 - CurrentRead More
WFH Insurance Rep
Telephormance
02.2023 - 2025Read More
UEI College
Post-Baccalaureate Diploma from Dental Assistant
Read More
Druid Hills High School
High School Diploma
Read More