Shaniya Gardner
Houston
Summary
A Dedicated young adult that will bring effective communication, customer service and team work to your agency. I have the competence to follow a businesses operational policies and procedures. I also possess strong work ethics that will be demonstrated with knowledge of all safety guidelines. I’m eager to learn new skills, take on new responsibilities and bring a variety of qualities to the team and or organization.
Overview
5
5
years of professional experience
Work History
Deli Food Service Rep
H-E-B
06.2024 - 08.2024
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Prepared visually appealing food displays, showcasing daily specials and attracting additional business.
- Promoted a friendly dining atmosphere by engaging with guests, answering questions, and making recommendations based on individual preferences.
- Provided cross-sell and up-sell product recommendations to customers.
- Greeted and provided guests with quality service. Properly prepped vegetables, diary products and meat products. Served veggies, cheeses and meats utilizing a food slicer.
- Performed routine temperature checks for freezers, display windows, heated food stands and fridges. Cooked and served various food menu items, sandwiches and salads.
- Performed routine cleanings of work stations, dishes, displays and equipment. Maintained OSHA standards and food safety regulations.
Deli Food Service Rep – Cashier/Cook
Military Deli And Bakery Services
06.2023 - 08.2023
- Greeted and provided guests with quality service. Properly prepped vegetables, diary products and meat products.
- Served veggies, cheeses and meats utilizing a food slicer. Performed routine temperature checks for freezers, display windows, heated food stands and fridges.
- Cooked and served various food menu items, sandwiches and salads.
- Performed routine cleanings of work stations, dishes, displays and equipment.
- Maintained OSHA standards and food safety regulations.
Cafe Crew Member – Cashier/Cook
Tropical Smoothie Cafe
04.2023 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Providing guests with quality service tailored to each individual based on the customers fitness goals and needs regarding which smoothie to select and retail products. Which encourage them to maintain a healthy and active lifestyle.
- Greeting and engaging with guests to ensure a positive and friendly experience while also maintaining prompt service.
- Properly preparing a wide variety of fruits, vegetables, meats, and concentrates in order to ensure high quality of retail products and meeting overall customer satisfaction.
- Meeting expectations of punctuality, maintaining and implementing OSHA regulations daily.
Sustainment Automation – Intern
Department Of Defence
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a IT/logistics industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided mission support for Information Technology (IT), logistical and communication equipment for the 19th Expeditionary Sustainment Command (ESC) and subordinate units. Provided sustainment supply throughout the Korean peninsula, that aided the Warfighter capabilities with the installation of Inflatable Satellite Antenna (ISA) and Combat Service Support Automated Information System Interface (CAISI).
- Coordinated Theatre Logistical meetings through Microsoft teams that significantly improved effective ways to communicate with senior leadership of different battalions. Assisted the 19th ESC and subordinate units with the ISA during Theatre wide training exercises.
- Performed research on Sustainment Information systems, trends and patterns that helped improve organization policies and practices.
- Assisted the migrating over 100 workstations to Windows 10 while implementing exceptional performance and security standards.
Crew Member – Cashier
Burger King
01.2020 - 04.2021
- Prepared quality products while maintaining proper food safety practices, assembly and presentation within service goal times.
- Verified that prepared food met all standards for quality and quantity. Greeted customers politely and provided excellent customer service.
- Processed orders and operated cash register, received payments from customers to include cash and credit/debit card transactions.
- Handled currency and credit transactions quickly and accurately.
- Kept balance of cash drawer and ensured it was balanced at the end and beginning of my shifts. Mastered point-of-service computer system for automated order taking.
- Resolved complaints promptly and professionally. Cleaned and stocked work area/customer areas and sanitized work station and equipment while adhering to all COVID-19 regulations
Education
Bachelor of Science - Computer Science
Texas Southern University
Houston, TX05-2027
Skills
- Food safety
- Food preparation
- Order taking
- Team Player
- Technical Competence
- Trained i Microsoft Word/Microsoft 360
- Attentive
- Customer Service
- Food Handlers Certified
- Great Communicator
Timeline
Deli Food Service Rep
H-E-B
06.2024 - 08.2024
Deli Food Service Rep – Cashier/Cook
Military Deli And Bakery Services
06.2023 - 08.2023
Cafe Crew Member – Cashier/Cook
Tropical Smoothie Cafe
04.2023 - 06.2023
Sustainment Automation – Intern
Department Of Defence
06.2022 - 08.2022
Crew Member – Cashier
Burger King
01.2020 - 04.2021
Bachelor of Science - Computer Science
Texas Southern University
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