Shaniya Holloway
Philadelphia,Please Select
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Driven Sales Agent with experience establishing and expanding market presence and maximizing growth. Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Agent
Amtrak
Philadelphia, PA
12.2022 - Current
- Assisted senior management in developing strategies for increasing sales revenue.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Maintained accurate records of all sales activities in the company's CRM system.
- Monitored industry news, developments, and trends related to our products and services.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Ensured compliance with company policies and procedures at all times.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Caregiver
Maxim Healthcare
Philadelphia, PA
10.2020 - 12.2022
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Participated in team meetings regarding client progress or concerns raised by family members.
Manager
Chipotle
Plymouth Meeting, PA
10.2017 - 09.2022
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Housekeeper
Sheraton Hotels
Frazer, PA
01.2018 - 07.2020
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
- Sanitized all areas of the hotel lobby and public restrooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Organized closets with hangers for guests' clothing items.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Followed safety procedures when handling hazardous materials.
Education
High School Diploma -
Randolph High School
Philadelphia, PA06-2018
Skills
- Paperwork Processing
- Product Demonstrations
- Sales follow-up
- Strategy Development
- Key relationship management
- Customer Assistance
Certification
- serve safe
Timeline
Sales Agent
Amtrak
12.2022 - Current
Caregiver
Maxim Healthcare
10.2020 - 12.2022
Housekeeper
Sheraton Hotels
01.2018 - 07.2020
Manager
Chipotle
10.2017 - 09.2022
High School Diploma -
Randolph High School