Summary
Overview
Work History
Education
Skills
Timeline
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Shaniya Jenkins

Atlanta,GA

Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in sales.

Overview

6
6
years of professional experience

Work History

Supervisor

Chick Fil A
04.2021 - 06.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Customer Service Leader

Wipro
11.2018 - 04.2021
  • Developed and led company Recruiting, Performance, and Employee Relations.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Streamlined Time &Attendance system to decrease payroll errors and corrections.
  • Planned schedules and workflows based on expected customer demands.
  • Generated process to increase customer satisfaction by 20%.

Deli Clerk

Publix
07.2017 - 11.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Banneker High School
College Park, GA

Skills

  • Waste Reduction
  • Business Planning
  • Financial Management
  • Business Administration
  • Customer Inquiries
  • Daily Workflows
  • Quality Assurance
  • Client Service and Support
  • Corporate Processes and Procedures
  • Cash Register Operation
  • Accurate Money Handling
  • Food Preparation and Safety

Timeline

Supervisor

Chick Fil A
04.2021 - 06.2023

Customer Service Leader

Wipro
11.2018 - 04.2021

Deli Clerk

Publix
07.2017 - 11.2019

High School Diploma -

Banneker High School

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Shaniya Jenkins