Sha"Niya Miles
West Point,GA
Summary
Dynamic Assistant Manager with a proven track record at Sonics Drive In, excelling in customer service and team leadership. Enhanced operational efficiency through meticulous cash handling and fostered a positive work environment, resulting in improved staff performance and customer satisfaction. Adept at decision-making in high-pressure situations, ensuring exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Sonics Drive In
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Waitress Trainee
Olive Garden
01.2024 - 04.2025
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Diagnostic Medical Sonography -
Columbus Technical College
Columbus, GA05-2026
Esthetician -
Columbus Technical College
Columbus, GA12-2025
High School Diploma -
Harris County High School
Hamilton, GA05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Waitress Trainee
Olive Garden
01.2024 - 04.2025
Assistant Manager
Sonics Drive In
05.2018 - Current
Diagnostic Medical Sonography -
Columbus Technical College
Esthetician -
Columbus Technical College
High School Diploma -
Harris County High School
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