Shaniya Watkins
Columbus
Summary
Dynamic Leave of Absence Specialist with 9+ years of combined experience in customer service, FMLA/disability case management, and healthcare support. Known for delivering clear, compassionate communication while navigating sensitive leave cases with accuracy, efficiency, and full compliance. Tech-savvy, deadline-driven, and certified in Phlebotomy, Patient Care, Medical Assistance, and EKG.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leave of Absence Representative
Sedgwick
06.2022 - Current
- - Manage 360+ active FMLA/disability claims while ensuring compliance with federal, state, and company guidelines.
- - Coordinate documentation with HR, providers, and employees; verify eligibility, follow up on missing forms, and finalize cases with clear written outcomes.
- - Deliver compassionate support while maintaining productivity and documentation accuracy under pressure.
- - Frequently recognized by supervisors for reliability, efficiency, and professional tone.
Department Manager
Walmart
04.2016 - 06.2022
- - Oversaw daily department functions including inventory, merchandising, and team leadership.
- - Trained and supported 5–10 associates while driving consistent customer satisfaction.
- - Resolved escalated issues with professionalism; handled returns, complaints, and transaction disputes.
- - Trusted with opening/closing responsibilities, drawer accuracy, and promotional updates.
Education
Medical Program - undefined
LaRock Healthcare Academy
11.2022
Arts Program - undefined
Shawnee State University
08.2022
Skills
- FMLA/Disability Leave Coordination
- Employee Case Management
- Medical Records Handling
- HIPAA Compliance
- Multi-State Regulation Knowledge
- Customer Service Excellence
- Microsoft Office
- Fast Typing (35 WPM)
- Clear Written Communication
- Call Center Operations
- Retail Leadership
- Merchandising
- Inventory Management
- Medical Certifications (MA, PCT, EKG, Phlebotomy)
Certification
- Phlebotomy
- Patient Care Technician
- Medical Assistant
- EKG
Timeline
Leave of Absence Representative
Sedgwick
06.2022 - Current
Department Manager
Walmart
04.2016 - 06.2022
Medical Program - undefined
LaRock Healthcare Academy
Arts Program - undefined
Shawnee State University