Eboni Chambers
Frisco
Summary
Leave of Absence Representative with experience in managing employee leaves and understanding of federal and state leave laws.
Overview
5
5
years of professional experience
Work History
Leave of Absence Representative
Sedgwick
03.2025 - Current
- Administered FMLA, state, military, and company-specific leave programs, ensuring compliance with federal and state regulations and client policies.
- Analyzed and determined employee eligibility for leave benefits; maintained accurate documentation and case coding within internal workflow systems.
- Reviewed claims and documentation to develop action plans and determine benefits, ensuring timely decisions aligned with service-level agreements.
- Communicated leave decisions, requirements, and next steps professionally with employees and clients via phone, written correspondence, and claims systems.
- Cultivated strong client relationships through exceptional service and adherence to quality and compliance standards, enhancing client satisfaction.
- Achieved organizational quality and productivity benchmarks through focused attention to detail and commitment to service excellence.
Sr. Care Team Representative
Sedgwick
01.2024 - 03.2025
- Managed escalated customer service inquiries and issues as a Sr. Care Team Representative at Sedgwick.
- Fulfilled the duties of a Care Team Representative while adhering to the raised performance and quality standards of a senior representative.
Care Team Representative
Sedgwick
04.2021 - 01.2024
- Provided customer service and support to clients, resolving inquiries efficiently and effectively.
- Demonstrated communication skills, both verbal and written, when interacting with customers and colleagues.
- Educated callers on client requirements to process a claim and potential benefits.
- Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.
- Mentored new employees in assisting with questions, solving problems, documenting calls, and entering data into the claims management system.
Education
High School -
Liberty High School
06.2015
Skills
- FMLA administration
- Case documentation
- Problem Solving
- Team collaboration
- Communication
Timeline
Leave of Absence Representative
Sedgwick
03.2025 - Current
Sr. Care Team Representative
Sedgwick
01.2024 - 03.2025
Care Team Representative
Sedgwick
04.2021 - 01.2024
High School -
Liberty High School