SHANLIKA MILLER

Handled financial transactions with accuracy and timeliness.

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Spoke with customers on the phone as well as in person
• Kept track of customer orders
• Followed all company policies and procedures during my shift
• In charge of delivering food to the customer's location
• Contacted customers to confirm and coordinate delivery times prior to delivery

• Credit cards, checks, gift cards, and coupons were all processed by me
• Immediately informed the manager of any accidents, injuries, or unsafe working conditions
• Restocked, arranged, and organized merchandise in the front lanes to increase product sales
• Communicate with management in a clear and concise manner
• Was in charge of processing payments for items that were sold
• I'm doing some cash drops
• Am able to work in a fast-paced, high-pressure environment