Shann Clark

Overwraps Flexibles

Dallas, TX

08.2007 - 12.2023

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong relationships with customers by providing personalized assistance and support.
Answered inbound calls, chats and emails to facilitate customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Developed strong customer relationships to encourage repeat business.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.

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