Shann Clark
Dallas,TX
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Overwraps Flexibles
Dallas, TX
08.2007 - 12.2023
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Some College (No Degree) -
West Texas A&M University
Canyon, TXSkills
- Scheduling
- Information Security
- Data Entry
- Complaint Resolution
Affiliations
Breast Cancer Walks
Timeline
Customer Service Representative
Overwraps Flexibles
08.2007 - 12.2023
Some College (No Degree) -
West Texas A&M University