Shanna Caldwell
Port Richey
Summary
Dynamic Terminal Manager with a proven track record in transportation planning and team supervision. Expertise in problem-solving and communication to enhance operational efficiency and service delivery.
Overview
9
9
years of professional experience
Work History
Terminal Manager
C&S Transportation Solutions LLC
Tarpon Springs, FL
09.2020 - Current
- Developed and implemented process improvements, enhancing overall operational efficiency and service delivery quality.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Monitored employee performance and productivity.
Dispatcher Manager
AAA Communications
Brandon,FL
04.2017 - 09.2020
- Oversaw daily dispatch operations, ensuring timely and efficient service delivery.
- Coordinated logistics for multiple teams, optimizing resource allocation and routing strategies.
- Trained and mentored new dispatch staff, enhancing team performance and operational efficiency.
- Implemented process improvements that streamlined communication between departments and reduced response times.
- Collaborated with senior leadership to align dispatch strategies with overall business objectives and customer needs.
Education
Associate of Science - Veterinary Technology
St. Petersburg College
Pinellas Park, FL05.2007
GED -
Hudson High School
Hudson,FL06.2002
Skills
- Transportation planning
- Team supervision
- Dispatch
- Regulatory compliance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Terminal Manager
C&S Transportation Solutions LLC
09.2020 - Current
Dispatcher Manager
AAA Communications
04.2017 - 09.2020
Associate of Science - Veterinary Technology
St. Petersburg College
GED -
Hudson High School