Shanna Cooley
Aviva Health
Roseburg,OR
Summary
Dedicated Certified Medical Assistant with expertise in HIPAA compliance, clinical documentation, and patient care. Proven ability to enhance operational efficiency and deliver exceptional patient education.
28
Years of experience
Work History
Certified Medical Assistant
9 Years 8 Months- Assisted healthcare providers with patient intake and triage procedures.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Prepared patients for examinations, providing support and reassurance to enhance comfort levels.
- Conducted routine laboratory tests, adhering to safety protocols and quality standards.
- Educated patients on treatment plans and preventive health measures, fostering informed decision-making.
- Coordinated scheduling of appointments and follow-up visits to optimize clinic workflow.
- Led training sessions for new staff on clinical procedures and best practices in patient care.
- Implemented process improvements that enhanced operational efficiency within the medical office setting.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Taught patients about medications, procedures, and care plan instructions.
Education
Associate of Applied Science - Health Administration
Skills
HIPAA compliance
Medical terminology
Specimens collection and processing
Patient scheduling
Patient care
Clinical documentation
Medication administration
Electronic health records
Vital sign monitoring
Sterilization techniques
Patient documentation
Wound care
Timeline
Certified Medical Assistant
Aviva Health
12.2016 - Current
Chemeketa Community College
Associate of Applied Science from Health Administration