Shanna Decquir
Beaumont,TX
Summary
Accomplished Customer Service Representative with a proven track record at Alorica for enhancing customer loyalty through empathetic resolution of complaints and effective problem-solving. Skilled in active listening and critical thinking, adept at managing high-stress situations and boosting satisfaction. Demonstrates exceptional call center experience and a commitment to results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
02.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Teleperformance
01.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
CVS Pharmacy
07.2019 - 01.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Certified Medical Assistant -
Texas Healthtech Institute
Beaumont, TX05.2023
High School Diploma -
Evolution Academy
Beaumont, TX05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
Timeline
Customer Service Representative
Alorica
02.2023 - 02.2024
Customer Service Representative
Teleperformance
01.2021 - 05.2023
Customer Service Representative
CVS Pharmacy
07.2019 - 01.2021
Certified Medical Assistant -
Texas Healthtech Institute
High School Diploma -
Evolution Academy
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