Shanna Magnuson Blancic
Portland,OR
Summary
With over 40 years of experience in public-facing roles, I offer a wealth of expertise in high-volume customer service and sales. My skill set also includes proficiency in Microsoft Office and social media platforms, as well as general office duties. Throughout my career, I have consistently demonstrated a strong commitment to delivering exceptional service and achieving sales targets. I am well-equipped to contribute to a dynamic team and drive success in a customer-centric environment.
Overview
16
16
years of professional experience
Work History
Circulation Assistant
Pamplin/Carpenter Media Group
Portland, OR
02.2015 - 07.2024
- Remote work past four years
- Heavy phones
- Assist customers with subscriptions and digital paywall
- Enter online orders as well as over phone
- Post payments and reconcile customer accounts
- Enter weekly postal to USPS
- Maintain postage spreadsheets
- Manage circulation email
- Light subscriber retention calls
- Circulation sales manager
- Schedule festivals and kiosks
- Design and schedule newspapers ads
- Organize, design and oversee department promotions
- Manage customer representatives
- Network with local chambers
Assistant Manager/Travel Advisor
Travel Oregon
PDX Welcome Center
01.2009 - 01.2014
- High level Customer Service
- Assist passengers with airport needs
- Advise on Oregon destinations
- Variety of general office duties
- Inventory
- Scheduling
- Design and implement hotel distribution program with airport hotels
Skills
- Work prioritization
- Cash handling experience
- Written communication
- Relationship building
- Professionalism
- Active listening
- Problem-solving aptitude
- Consistent Dependability
- Multitasking ability
- Team collaboration
- Attention to detail
- Social media promotion
- Problem-solving
- Event planning
- Circulation support
- Conflict resolution
References
References available upon request.
Timeline
Circulation Assistant
Pamplin/Carpenter Media Group
02.2015 - 07.2024
Assistant Manager/Travel Advisor
Travel Oregon
01.2009 - 01.2014
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