Shanna Miller
Spokane,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Department Manager
WinCo Foods
12.2015 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
High School Diploma -
Rogers High School
Spokane, WA06.1995
Skills
- Decision-Making
- Scheduling and Coordinating
- Retail Management
- Conflict de-escalation
- Order Processing
- Task Delegation
- Problem-Solving
- Product Rotation
- Time Management
Timeline
Department Manager
WinCo Foods
12.2015 - Current
High School Diploma -
Rogers High School
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