Shanna Mohr

Develop and implement effective recruitment strategies for healthcare positions, including job postings, career fairs, sourcing, and direct outreach.

• Collaborated with hiring managers to assess staffing needs and streamline the recruitment process.
• Screen resumes, interview candidates, and manage the hiring process from start to finish.
• Maintain strong candidate relationships to build talent pipelines for critical roles.
• Conduct reference checks, background screenings, and credential verifications.
• Managed 30-40 travelers overseeing day-to-day communications, service delivery, and performance tracking.

• Respond to inbound requests via phone and email in a knowledgeable and timely manner
• Educate merchants on PayPal products based on their business needs
• Assist customers with integration, troubleshooting, and choosing the best product for their payment solution needs.
• Handled an average of 40-50 inbound/outbound customer calls daily, resolving inquiries, complaints, and technical issues with a 98% satisfaction rate.

• Provide first- and second-level support to customers via email, phone, chat, or ticketing systems.
• Assist sellers in setting up payment options for their website
• Escalate complex issues to engineering or product development teams as needed

• Monitor and analyze suspicious account activities and alerts across global systems
• Investigate potential account fraud or unauthorized access, determining scope and root cause .
• Collaborate with engineering, fraud, legal, and support teams to implement protective measures.