Shanna Myers
Spencerville
Summary
Professional Referral Specialist with track record of delivering impactful results. Adept at coordinating referrals, navigating complex systems, and ensuring seamless communication between parties. Strong focus on team collaboration, adaptability, and achieving desired outcomes. Known for problem-solving skills, reliability, and maintaining high standards in all tasks.
Overview
17
17
years of professional experience
Work History
Eligibility and Referral Specialist II
Allen County Department of Job and Family Services
02.2023 - Current
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Developed comprehensive job aids and resources for employees to reference post-training, enhancing knowledge retention over time.
- Contributed to positive team culture within the workplace through effective communication and collaboration efforts.
Oncology Financial Navigator
Mercy Health
07.2019 - 02.2023
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Referred patients to appropriate health care services or resources
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Conducted regular reviews of client accounts, proactively identifying areas requiring attention or adjustments to ensure optimal performance over time.
Medication Assistance Technician
Mercy Health
06.2018 - 07.2019
- Working with collaborative care pharmacists, nurses, and hospitalists to ensure patients can afford medications prior to leaving the hospital
- Working with oncology to obtain grants for high dollar medications
- Connecting patient with foundations to ensure affordable healthcare
- Collected data regarding patients' diseases, conditions and treatment plans
Pharmacy Technician
CVS Health
06.2008 - 06.2018
- Maintain inventory, order medication, dispose of expired medication and hazardous waste
- Oversee daily operations of high-volume store including answering phones, taking customer orders, restocking supplies, maintaining cleanliness, providing excellent customer service
- Genuine Care Ambassador- ensure all employees were providing superb service and care to every patient
- Established and maintained patient profiles, included lists of medications taken by individual patients
- Prepared and processed medical insurance claim forms and records
Education
Bachelor of Science - Health And Biomedical Science
University of Wisconsin, Milwaukee
Milwaukee, WI05-2026
Skills
- Meticulous Attention to Detail
- Service-Oriented Communication
- Analytical Problem-Solving
- Versatile Team Player
- Strong Communication Skills
- Staff training and development
- Curriculum Enhancement
Timeline
Eligibility and Referral Specialist II
Allen County Department of Job and Family Services
02.2023 - Current
Oncology Financial Navigator
Mercy Health
07.2019 - 02.2023
Medication Assistance Technician
Mercy Health
06.2018 - 07.2019
Pharmacy Technician
CVS Health
06.2008 - 06.2018
Bachelor of Science - Health And Biomedical Science
University of Wisconsin, Milwaukee
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