Shanna Pugh
Highland Park,MI
Summary
Dedicated customer service professional with a proven track record in team leadership and sales monitoring. Committed to enhancing customer satisfaction through effective decision-making and team motivation.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dollar Tree
Highland Park, MI
04.2024 - Current
- Assisted in daily store operations to enhance customer service and product availability.
- Executed inventory management processes, ensuring accurate stock levels and timely replenishment.
- Trained new team members on operational procedures and customer engagement techniques.
- Collaborated with management to develop promotional displays, increasing product visibility and sales.
- Monitored cash register operations, maintaining accuracy in transactions and balancing at end of shifts.
- Resolved customer inquiries and concerns promptly to foster positive shopping experiences.
- Implemented organizational strategies for merchandise layout, optimizing space utilization on sales floor.
Teacher
Chapel Hill Early Childhood Education
Detroit, MI
12.2023 - Current
- Developed engaging lesson plans tailored to diverse learning styles and developmental stages.
- Fostered a positive classroom environment promoting social-emotional growth and collaboration among students.
- Implemented assessment strategies to evaluate student progress and adapt instructional methods accordingly.
- Collaborated with parents and guardians to support children's educational journeys and address individual needs.
- Utilized technology resources to enhance learning experiences and streamline classroom operations.
- Trained and mentored new staff on effective teaching practices and classroom management techniques.
- Organized educational activities that encouraged exploration, creativity, and critical thinking skills in young learners.
- Contributed to curriculum development initiatives aimed at improving educational outcomes within the program.
Resident Aide \scheduler
Wellbridge Of Novi
Novi, MI
03.2021 - 05.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored resident health statuses and reported changes to nursing staff.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Implemented recreational activities, promoting social engagement among residents.
- Maintained accurate documentation of resident interactions and care procedures.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
Customer Service Manager
Walmart
Dearborn, MI
08.2013 - 09.2020
- Led customer service team in achieving operational efficiency and enhancing customer satisfaction levels.
- Developed and implemented training programs to improve staff performance and service delivery standards.
- Analyzed customer feedback data to identify trends, driving continuous improvement initiatives across departments.
- Managed scheduling and staffing to ensure optimal coverage during peak hours, reducing wait times significantly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Customer relations
- Sales monitoring
- Reporting and documenting
Timeline
Assistant Manager
Dollar Tree
04.2024 - Current
Teacher
Chapel Hill Early Childhood Education
12.2023 - Current
Resident Aide \scheduler
Wellbridge Of Novi
03.2021 - 05.2022
Customer Service Manager
Walmart
08.2013 - 09.2020
High School Diploma -
Penn Foster High School