Shanna Thompson-Ecton
Franklin,Tennessee
Summary
Natural leader with 20 consecutive years of achieving more than 100% of annual sales targets at Verizon. Three time consecutive Winners' Circle attendee (2016-2018) and President's Cabinet Winner 2018. Top Talent Program 2023 to present with 2 executive coaches provided. Passionate about inspiring and guiding people to be the best version of themselves.
Overview
21
21
years of professional experience
Work History
Associate Director of Enterprise Sales
Verizon
02.2022 - Current
- Managed $55M portfolio and grew new gross business 20% YOY 2 consecutive years
- Fostered a culture of teamwork and inclusion by initiating self improvement work at the individual contributor level, using external resources to inspire and support their personal growth
- Led through intense change and kept individual contributors in growth mode through guiding them to focus on our customers
- Member of Vice President's Sr. Director top talent group and participated in continuous strategic planning for the entire segment
Client Partner Mobile Solutions
Verizon Wireless
04.2013 - Current
- Led strategy and activity across multiple work groups, including sales, offer development, management, implementations, and customer service to benefit Verizon and my clients
- Negotiated creative and mutually beneficial agreements with large enterprise clients
- Developed deep relationships with clients to understand their business needs and challenges
- Consistently demonstrated the value of Verizon to clients to ensure the win
- Acted as mentor to 3 business account managers for career development purposes
- Established key executive relationships between Verizon and large enterprise clients
Client Partner Mobility Cosell Program (Channel)
Verizon
03.2020 - 02.2022
- Conducted thorough market research to identify potential business opportunities and develop targeted strategies accordingly.
- Implemented innovative marketing initiatives that boosted channel partner awareness and attracted new direct sellers.
- Managed a diverse portfolio of partners, ensuring personalized attention and high-quality service delivery.
Major Account Manager
Verizon Wireless
01.2007 - 04.2013
Business Sales Representative
Verizon Wireless
10.2006 - 12.2006
General Manager Retail Store
Verizon Wireless
08.2005 - 10.2006
- Increased monthly gross adds by 42% in less than 1 year
- Developed career path and plan for team members
- Created energetic culture of teamwork with a focus of over-achievement and customer satisfaction
Assistant Store Manager
Verizon Wireless
03.2005 - 08.2005
- Coached team on effective upselling and cross-selling methods
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed scheduling for store shifts to accomplish proper staffing at all times
Assistant Store Manager
Verizon Wireless
09.2004 - 03.2005
- Coached team on effective upselling and cross-selling methods
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed scheduling for store shifts to accomplish proper staffing at all times
Assistant Store Manager
Verizon Wireless
03.2004 - 09.2004
- Coached team on effective upselling and cross-selling methods
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed scheduling for store shifts to accomplish proper staffing at all times
Retail Sales Representative
Verizon Wireless
06.2003 - 03.2004
Education
Bachelor of Science - Biology / English
The University of The South
Sewanee, TN1998
Skills
- COACHABLE
- Growth Mindset
- Client assessment and analysis
- Natural leader
- Solution Selling
- Partnering and relationships
- Strategic leadership
- Coaching and Mentoring
- Analytical Thinking
- Relationship Building
Accomplishments
- President’s Cabinet 2018
- 20 Consecutive years of 100% + annual attainment
- Winners’ Circle 2016, 2017 and 2018
- 2019 Verizon Business Group Top Talent participant
- 2018 graduate of Lead B2B
- 2022 20% YOY Growth
- 2023 20% YOY Growth
- 2023-2024 Top Talent Program
- WOW Connect Crew Leader
- 2024 Edge Above Leadership Program Participant
Timeline
Associate Director of Enterprise Sales
Verizon
02.2022 - Current
Client Partner Mobility Cosell Program (Channel)
Verizon
03.2020 - 02.2022
Client Partner Mobile Solutions
Verizon Wireless
04.2013 - Current
Major Account Manager
Verizon Wireless
01.2007 - 04.2013
Business Sales Representative
Verizon Wireless
10.2006 - 12.2006
General Manager Retail Store
Verizon Wireless
08.2005 - 10.2006
Assistant Store Manager
Verizon Wireless
03.2005 - 08.2005
Assistant Store Manager
Verizon Wireless
09.2004 - 03.2005
Assistant Store Manager
Verizon Wireless
03.2004 - 09.2004
Retail Sales Representative
Verizon Wireless
06.2003 - 03.2004
Bachelor of Science - Biology / English
The University of The South
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