Shanna Williams
Daytona Beach,FL
Summary
Led teams in providing exceptional service within the hospitality industry. Fostered a collaborative environment focused on customer satisfaction and operational efficiency. Utilized strong communication and problem-solving skills to navigate challenges and drive team success.
Leveraged strong communication skills to collaborate with team members and foster a welcoming atmosphere.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Style Consultant
Target
Daytona Beach, FL
2025 - Current
- Offered flexible working hours to cover busy shifts during periods of high demand
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, merchandise and deals
- Enhanced customer satisfaction by promptly greeting and assisting customers upon arrival
Server
Holiday Inn LPGA Blvd
Daytona Beach, Florida
09.2024 - 03.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Jam Rock Bistro
Brooklyn, New York
11.2023 - 08.2024
- Restocked service stations to maximize availability
- Kept food service and preparation areas clean and neat
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Caribbean Jack's
Daytona beach, Florida
01.2021 - 08.2022
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Monitored dining area to track seating availability, service and occupancy
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Diploma - Culinary Art
Tivoli Garden Community college
Kingston, Jamaica01.2018
High School Diploma -
Tiviol High School
Kingston Jamaica, Jamaica03.2017
Food Handlers Certificate
Daytona Beach, FLSkills
- Demonstrated advanced interpretation skills to facilitate effective communication across diverse audiences
- Cultivated and maintained strategic relationships with key stakeholders
- Implemented stress management techniques to enhance team resilience and productivity
- Processed customer transactions efficiently and accurately Assisted customers with inquiries and product selections Maintained cleanliness and organization of checkout area
- Supported team members in daily operations to maintain service standards Contributed to a positive atmosphere through friendly interactions with customers
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly along with demonstrated unwavering commitment to achieving high-quality results in all tasks
- Cultivated a polished and professional appearance to enhance workplace image
- Demonstrated proficiency in delivering exceptional hospitality services to enhance guest experiences
Accomplishments
Supervised team of 10 staff members .
Achieved results by completing task with accuracy and efficiency .
Achieved results through efficiency helping with task
Resolved product issues through consumer testing.
Certification
- Customer Service Specialist (CSS) - National Retail Federation.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- First Aid Certification - American Red Cross.
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
Timeline
Server
Holiday Inn LPGA Blvd
09.2024 - 03.2025
Server
Jam Rock Bistro
11.2023 - 08.2024
Host
Caribbean Jack's
01.2021 - 08.2022
High School Diploma -
Tiviol High School
Food Handlers Certificate
Style Consultant
Target
2025 - Current
Diploma - Culinary Art
Tivoli Garden Community college