Shannakay Leslie
Elizabethport
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Home Health Aide
Elara Caring
South Orange
06.2020 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to healthcare team members.
- Provided companionship and emotional support to enhance patient well-being.
Certified Home Health Aide
Aveanna
Hackensack
11.2019 - 05.2020
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to promote client well-being.
- Coordinated transportation for medical appointments and community outings.
- Provided personal care services, such as bathing, dressing, and grooming patients in their homes.
Home Health Aide
Comfort Keepers
Atlanta
04.2016 - 04.2019
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to healthcare team members.
- Provided companionship and emotional support to enhance patient well-being.
Customer Service Representative
ATT
Atlanta
02.2012 - 03.2016
- Provided high-quality customer support across multiple communication channels.
- Resolved customer inquiries and technical issues promptly and effectively.
- Maintained accurate records of customer interactions using internal systems.
- Collaborated with teams to enhance service delivery and customer satisfaction.
- Educated customers on service plans, features, and billing options.
Education
Penn Foster College
Scottsdale, AZOffice Administration - Office Administration
Jobcorp
Atlanta , Ga 06.2011 - 06.2012
Skills
- Personal care
- Vital signs monitoring
- Patient mobility assistance
- Medication administration
- Patient relationship management
- Transportation assistance
Languages
English
Full Professional
Timeline
Home Health Aide
Elara Caring
06.2020 - Current
Certified Home Health Aide
Aveanna
11.2019 - 05.2020
Home Health Aide
Comfort Keepers
04.2016 - 04.2019
Customer Service Representative
ATT
02.2012 - 03.2016
Office Administration - Office Administration
Jobcorp
06.2011 - 06.2012
Penn Foster College