Shannan Veith

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised guests at front counter, answering questions regarding products.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Rotated merchandise and displays to feature new products and promotions.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.

Managed check cashing operations efficiently.

Managed lottery sales efficiently.

Stocked vending machine with new lottery scratch-off tickets.

Facilitated utility bill payments for customers.

Guaranteed customer access to checkout services at all times.

Managed office cashier drawer and monitored all cash drawers daily.

Managed office opening and ensured readiness for operations.

Completed documentation for office opening and closing.

Generated deposit slips for every bank deposit.

Made regular bank deposits everyday

Regularly updated all balancing records.

Reviewed financial transactions for inconsistencies.

Successfully certified in fuel pump management through specialized training.

Participated in additional classes to enhance job skills.

Oversaw hiring and dismissal of office staff.

Organized work calendar and validated vacation approvals.

Determined compensation for office personnel.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Recommended quality workers to increase company's productivity and profitability.
• Implemented innovative marketing techniques to reach target audiences effectively and increase overall brand awareness in the community.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
• Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
• Maximized store profits by analyzing sales data, identifying trends, and adjusting strategies accordingly.
• Adapted quickly to changing market conditions and store needs, demonstrating flexibility and resilience in a fast-paced retail environment.
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
• Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Monitored competitor activity within the local market to identify opportunities for growth or areas requiring improvement in our own operations.
• Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Helped customers complete purchases, locate items, and join reward programs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Addressed customer needs and made product recommendations to increase sales.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Restocked and organized merchandise in front lanes.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Stocked, tagged and displayed merchandise as required.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Reduced processing errors by meticulously following transaction procedures.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Improved efficiency, organized checkout area for optimal workflow.