Shannaray Borger
Customer Service
Flagstaff,AZ
Summary
Dynamic Collections Specialist with a proven track record at Delta Management Associates, excelling in customer service and data integrity. Adept at fostering client relationships and ensuring compliance with collection laws. Recognized for efficiency in resolving Federal debt solutions while maintaining exceptional communication and organizational skills.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Greenwich, CT
08.2016 - 03.2017
- Processed deposits, loan payments, and withdrawals to ensure account service efficiency.
- Cashed checks, issued money orders, and sold cashier checks to meet customer needs.
- Recorded night deposits and addressed inquiries both in person and via phone.
Collections Specialist
Delta Management Associates
Dover, NH
2017 - 2017
- Facilitated account management through outbound and inbound calls.
- Reviewed accounts daily to ensure accurate record-keeping.
- Updated account information in collections system, maintaining data integrity.
- Ensured adherence to Federal and State collection laws.
- Delivered exceptional customer service to strengthen client relationships.
- Collaborated with borrowers to create solutions for resolving Federal debt.
Provider Relations Representative
Aerotek (Orthonet Inbound Call Center)
White Plains, NY
2017 - 2017
- Facilitated collaboration by streamlining communication between Ortho Net and providers.
- Delivered claim status updates promptly in response to provider inquiries.
- Provided practice management information to assist providers effectively.
- Communicated adherence to OrthoNet care guidelines to ensure compliance.
- Handled inbound calls from providers and members, resolving concerns efficiently.
- Acquired knowledge of provider administration and billing protocols for accurate support.
- Delegated EOB requests to senior representatives based on needs.
Solar Lead Qualifier
Aerotek (Crius Energy)
Stamford, CT
09.2015 - 03.2016
- Acted as primary contact for inbound leads, ensuring prompt response and engagement.
- Executed outbound calls using company database to generate potential sales opportunities.
- Qualified and rated prospects through phone communication to streamline lead transfer to sales team.
- Maintained effective multi-tasking skills across email, phone, and live chat with solar team and clients.
- Explained solar products and financing options, focusing on customer needs and product benefits.
Education
Health Claims Specialist - Medical Billing And Coding
SEACOAST CAREER SCHOOLS
Sanford, ME10.2006
Skills
- Customer service
- Organizational skills
- Computer proficiency
- Punctuality
- Efficiency
- Reliability
- Software adaptability
- Communication strategies
- Billing protocols
- Customer engagement
Qualifications Summary
Experienced Receptionist/Customer Service Rep who is a strong leader, hardworking, great communicator, independent, holds high integrity, and is a valuable asset to any company. Comfortable handling a high volume of calls while handling in-person inquiries from clients, customers, and colleagues. Flexible, highly motivated with the drive to succeed.
Certification
Prana Healer Certificates
Timeline
Bank Teller
Wells Fargo
08.2016 - 03.2017
Solar Lead Qualifier
Aerotek (Crius Energy)
09.2015 - 03.2016
Collections Specialist
Delta Management Associates
2017 - 2017
Provider Relations Representative
Aerotek (Orthonet Inbound Call Center)
2017 - 2017
Health Claims Specialist - Medical Billing And Coding
SEACOAST CAREER SCHOOLS