Desired Job Title
Leasing ManagerSr. Leasing AgentWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Washington, DC, US
Open to relocation: Yes
Open To Work
Shannell Lowe
Leasing
Washington,DC
Work Preference
Summary
Detail-oriented leasing manager with over 8 years of experience in property management. Strong skills in compliance, property inspections, and lease agreements, leading to increased tenant satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Leasing Manager
The Investment Group
Washington, DC
04.2025 - Current
- Managed tenant inquiries, ensuring prompt and effective communication.
- Coordinated lease agreements, maintaining compliance with regulations and company policies.
- Conducted property tours for prospective tenants, showcasing key features and amenities.
- Assisted in rent collection processes, contributing to timely payment reconciliations.
- Maintained accurate leasing records within property management software systems.
- Supported marketing initiatives by creating promotional materials for available units.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Monitored performance of individual leasing agents and coached on successful strategies.
Sr. Leasing Agent
The Reserve on Main
Greensboro, NC
09.2015 - 03.2025
- Led leasing team to enhance tenant satisfaction and retention through proactive communication and support.
- Mentored junior leasing agents, fostering professional growth and improving overall team performance.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
Medical Billing
University of Phoenix
Tempe, AZSkills
- Team building
- Leasing and sales
- Effective communication
- Property inspections
- Customer service
- Tenant eligibility determination
- Property showing
- compliance
- Maintaining occupancy levels
- Fair housing laws
- LIHTC
Timeline
Leasing Manager
The Investment Group
04.2025 - Current
Sr. Leasing Agent
The Reserve on Main
09.2015 - 03.2025
Medical Billing
University of Phoenix
Software
- CRM-Q
- Yardi
- Resmen
- Screening works
- Elise
- Knock