Shannett Murphy
West Memphis,AR
Summary
Accomplished training manager with a proven ability to select trainers, curriculum, and course plans to achieve challenging training objectives. Skilled in leading courses on diverse topics, prepared to leverage 5 years of progressive training experience for success in a new role. Confident training leader with exceptional planning, organizational, and leadership abilities focused on onsite management. Proven track record of effectively educating individuals at different skill levels, well-equipped to drive impactful learning experiences. Accomplished assistant manager with in-depth experience consistently rising through the ranks, well-versed in sales, personnel management, accounting, and inventory management. Dedication to complete knowledge of company products and services ensures optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Save A Lot
07.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Certified Training Manager
Take 5 Car Wash
06.2021 - 02.2024
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Enhanced employee productivity by developing and implementing effective training programs.
- Incorporated industry best practices into course content, ensuring relevance to the rapidly changing business landscape.
- Championed a culture of continuous learning, fostering an environment of professional growth within the organization.
- Utilized data-driven insights to optimize existing training modules for maximum impact on workforce performance.
- Facilitated cross-functional collaboration through targeted team-building exercises and workshops.
- Coached team members individually to enhance their skills and achieve professional growth.
- Evaluated training needs and designed customized courses for improved performance and efficiency.
- Established robust evaluation metrics to assess the effectiveness of training initiatives continuously.
- Championed a culture of continuous learning, fostering an environment of professional growth within the organization.
- Mentored junior training staff members enhancing their instructional skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences.
- Assisted in development of employee assessments to measure training value.
Assistant Manager
Sam's Club
05.2018 - 06.2021
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Bachelor of Arts - Social Work
Memphis Urban Studies Theological College
Memphis, TN09.2026
Skills
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer experience
- Adaptive Learning
- Multimedia Tools
- Training delivery
- Coaching Techniques
- Performance Assessment
Timeline
Assistant Store Manager
Save A Lot
07.2021 - Current
Certified Training Manager
Take 5 Car Wash
06.2021 - 02.2024
Assistant Manager
Sam's Club
05.2018 - 06.2021
Bachelor of Arts - Social Work
Memphis Urban Studies Theological College
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