SHANNETTA DANIEL
Tallassee,AL
Overview
19
19
years of professional experience
Work History
Crew Trainer
McDonald's
10.2022 - Current
- Training new employees on procedures in service
- How to take orders
- How to provide great customer service
- How to correct orders using the BLAST method
- How to respond to customer complaints
- How to assist coworkers with job tasks
- How to assist customers with McDonalds app/placing orders in store, online or curbside
- How to assist customers and c0-workers on how to order at the kiosk
- How to stock areas properly
- How to keep area clean
- How to keep food items up to date
- Train new employees on procedures in grill area
- How to properly store food items in freezer and cooler
- How to properly label and date all open products in freezer, cooler, and table
- How to properly cook all products
- How to prepare sandwiches for orders
- How to clean all utensils and grill area (clean dishes, and sanitize all surface areas)
- How to read E-production screens to prepare orders and cooking products
- How to properly cook all product on correct timer
- How to store products properly before/after use
Crew Member
McDonald's
06.2021 - 10.2022
- Take orders
- Provide great customer service
- Correct orders using the BLAST method
- Respond to customer complaints
- Assisting coworkers with job tasks
- Assisting customers with McDonalds app/placing orders in store, online or curbside
- Assisting customers and c0-workers on how to order at the kiosk
- Stock areas properly
- Keeping area clean (clean and sanitize all surface areas)
Quality Monitor
The Learning Tree, Inc
Tallassee, AL
05.2016 - 05.2021
- Monitors compliance with prescribed body check procedures
- Monitors compliance with prescribed requirements for annual health screenings
- Monitors compliance with prescribed procedures for authorization of restrictive procedures contained in behavior plans, ex: special diets, protective helmets, environmental manipulations, etc.
- Monitors compliance with all prescribed medication administration inventory procedures
- Attend IEP/PCIP meetings annually
- Attend ISP meetings with client and DHR representative
- Attend intake/discharge meetings for clients
- Attend training annually
- Inform parents/legal guardians of changes with clients that include but are not limited to school, home, medical status and any changes to their environment.
- Inform departments of scheduled home/day visits with parents
- Inform departments of special outings with clients
- Data entry daily
- File documents in client records
- Set up records for new clients that enroll at TLT
- Maintain client financial, incident, and residential records
- Set up counseling appointments (dates and times)
- Assist departments as needed
- Complete assessments/evaluations for clients annually
- Reports all failures to comply with prescribed medical services procedures to Service Coordinator on daily basis
- Completes Medical Services Monitoring Checklist on weekly basis and submits to Service Coordinator
- Monitors compliance with all prescribed medical service documentation requirements
- Monitors compliance with procedures for informing parents/legal guardians of appointments and medical procedures
- Monitors compliance with prescribed procedures for documenting illness, seizures, medical emergencies
- Monitors compliance with prescribed procedures for monitoring vital signs
- Participation in oversight of all service delivery documentation processes including: Medicaid Waiver: obtaining copies of Waiver paperwork (admission application, annual eligibility, re-determination, quarterly narratives), reviewing for completeness and correctness, verifying backup documentation (invoices, attendance, data, and documentation in files); and coordination these efforts with individual(s) responsible for preparing and submitting Waiver paperwork
- Ongoing internal review of records, documentation, and implementation of services and standards. This includes development and implementation of an on-going program of record review, including but not limited to: individual files, financial records, reports of incidents, and review of data to ensure that programs are in compliance with standards of care per monitoring agency requirements, and that needs are being addressed as identified.
- Quality Assurance (QA)/Quality Enhancement (QE) plan development, implementation, and revision as needed. This includes data review and verification of corrective action and development of strategies to improve services, and preparation of reports delineating findings. It also involves distribution and collection of consumer satisfaction survey.
- Utilization Review processes, to include: insuring that eligibility is reviewed annually as part of annual program plan review and that Waiver eligibility is maintained, including review of case manager's quarterly report to ensure confirmation of appropriate level of care and that needed supports are being provided to each service recipient and that The Learning Tree, Inc. makes appropriate referrals for other services when necessary
- Communicate with Service Coordinator of relevant information that may impact quality of service of delivery
- Interactions with Social Security Administration
- Participation in site reviews with agency monitors
- Participation in two mock monitorings per year for compliance with contracting agency standards
- Monitoring of client clothing availability, quality, and care
- Participation in client related investigations and preparation/dissemination of reports
- Participation in Crisis management procedures, to include, but not limited to: lifting and lowering individuals to and from the floor, standing from kneeling position and dropping to kneeling position while physically controlling an individual, blocking attempted blows and bites, transporting individuals in crisis state and deflecting blows from thrown objects.
- The Learning Tree, Inc provides services for individuals with special needs.
Teacher's Assistant
The Learning Tree, Inc
Tallassee, AL
06.2011 - 05.2016
- Direct supervision of students
- Implementation of lesson plans
- Implementation of all training programs for students
- Maintenance of clean and orderly work areas
- Completion of required documentation of service delivery (daily log, incident reports, data, etc.)
- Assistance with development of ISP or IEP as needed
- Maintenance of adequate communication with other employees
- Participation in all required in-service training
- Participation in crisis management procedures, to include, but not limited to: lifting and lowering individuals to and from the floor, standing from kneeling position and dropping to kneeling position while physically controlling an individual, blocking attempted blows and bites, transporting individuals in crisis state, and deflecting blows from thrown objects
- Other duties determined by Coordinator of Residential Services to be necessary to ensure the care, welfare, safety, and security of the students
- The Learning Tree, Inc provides services for individuals with special needs.
Lead Residential Instructor
The Learning Tree, Inc
Tallassee, AL
01.2011 - 06.2011
- Providing services according to TLT standards in the assigned group home
- Following daily activity schedules for those living at TLT
- Providing community outings in a manner that is meaningful for those living at The Learning Tree
- Providing and documenting medication administrations according as prescribed
- Implementing training programs appropriately
- Implementing behavior procedures correctly
- Engaging individuals in meaningful activities
- Ensuring that the assigned group home is clean and properly organized
- Completing all required documentation
- Collecting all data correctly
- Requesting items needed for providing services in the group home
- Reporting of all needed maintenance in timely manner
- Assisting with developing plans and reports as needed
- Maintaining adequate communication with other employees
- Participating in all required in-service training
- Participating in crisis management procedures, to include, but not limited to: lifting and lowering individuals to and from the floor, standing from kneeling position and dropping to kneeling position while physically controlling an individual, blocking attempted blows and bites, transporting individuals in crisis state, and deflecting blows from thrown objects
- Completing other duties determined by Coordinator of Residential Services to be necessary to ensure the care, welfare, safety, and security of the students
- Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal standards.
- The Learning Tree, Inc provides services for individuals with special needs.
Residential Instructor
The Learning Tree, Inc
Tallassee, AL
03.2007 - 01.2011
- Providing services according to TLT standards in the assigned group home
- Following daily activity schedules for those living at TLT
- Providing community outings in a manner that is meaningful for those living at The Learning Tree
- Providing and documenting medication administrations according as prescribed
- Implementing behavior procedures correctly
- Engaging individuals in meaningful activities
- Ensuring that the assigned group home is clean and properly organized
- Completing all required documentation
- Collecting all data correctly
- Requesting needed items for providing the services in the group home
- Reporting of all needed maintenance in timely manner
- Maintaining adequate communication with other employees
- Participating in all required in-service training
- Participating in crisis management procedures, to include, but not limited to lifting and lowering individuals to and from the floor, standing from kneeling position and dropping to kneeling position while physically controlling an individual, blocking attempted blows and bites, transporting individuals in crisis state, and deflecting blows from thrown objects
- Completing other duties determined by Coordinator of Residential Services to be necessary to ensure the care, welfare, safety, and security of the students
- Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal standards.
- The Learning Tree, Inc provides services for individuals with special needs.
Timeline
Crew Trainer
McDonald's
10.2022 - Current
Crew Member
McDonald's
06.2021 - 10.2022
Quality Monitor
The Learning Tree, Inc
05.2016 - 05.2021
Teacher's Assistant
The Learning Tree, Inc
06.2011 - 05.2016
Lead Residential Instructor
The Learning Tree, Inc
01.2011 - 06.2011
Residential Instructor
The Learning Tree, Inc
03.2007 - 01.2011