SHANNON ALEXA TAM
Basking Ridge,NJ
Summary
Motivated pre-med student, recently graduated from undergraduate education and seeking to gain more experience with patient interaction and understanding the procedures within an OB/GYN practice. Driven and skilled worker who learns new processes quickly and adapts to patient and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies, and procedures.
Overview
9
9
years of professional experience
Work History
Per Diem Radiology Services Assistant
Memorial Sloan Kettering Cancer Center
05.2024 - Current
- Coordinated scheduling and logistics for patients' appointments for accurate and timely care
- Performed wide-ranging administrative, financial and service-related functions
- Managed communication between departments, fostering collaboration and timely care updates
- Trained new staff on operational procedures, promoting adherence to best practices and standards
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Strengthened patient relationships through consistent follow-up communication and efficient problem resolution
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently
Pet Sitter
Multiple Employers
06.2019 - Current
- Developed strong relationships and increased client retention rate.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues.
- Built trust with clients by demonstrating reliability, punctuality, and attention to detail.
- Communicated professionally with pet owners via phone, email, and text.
Kennel Associate
Elizabeth Ann Kennels
05.2022 - 01.2024
- Intake for new and regular customers, answered phones, collected payments, booked appointments, called to confirm reservations, and organized scheduling of appointments.
- Streamlined check-in/out processes for boarding clients while ensuring all necessary paperwork was completed accurately and efficiently upon arrival/departure of pets.
- Developed strong relationships with clients, leading to increase in referral business through word-of-mouth.
- Contributed to positive reputation of kennel through exceptional attention to detail, professionalism, and dedication to providing outstanding care for all guests.
- Promoted a positive work environment through effective communication with coworkers, fostering teamwork and efficient problem-solving capabilities.
- Collaborated with team members to ensure high-quality care for all animals at facility, resulting in increased client satisfaction and repeat business.
- Contributed to safe environment by monitoring animal behavior and reporting any health or behavioral concerns to management promptly.
- Supported kennel safety initiatives by adhering to established protocols when working with animals of varying temperaments and sizes.
- Increased efficiency in daily operations with thorough record-keeping, tracking each animal's feeding, medication, and vaccination schedules.
Student Aide
Liberty Corner School
09.2019 - 09.2019
- Oversaw students in classroom and common areas: monitored activities, enforced rules, and supported lead teacher.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Checked homework and assisted in any trouble students came across.
- Entertained up to 30 students in safe, group environment.
Retail Sales Associate Worker
American Eagle Outfitters, Inc
08.2019 - 09.2019
- Offered customers top-notch, personal service, and polite support to boost sales and customer satisfaction.
- Aided customers and promoted sales by providing personalized recommendations and assistance throughout the shopping experience.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Supported efficient and timely replenishment of floor merchandise.
Camp Counselor
Bernards Township Recreation
06.2016 - 08.2019
- Performed clerical duties, including registering participants, and answering specific event inquiries.
- Communicated with parents about campers' activities and reported concerns and suggestions to Supervisors.
- Kept accurate records on participants' activities, attendance, disciplinary actions, and medication usage to improve camper documentation.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised pre-planned field trips, instructed participants on activities' goals, procedures, and safety considerations.
- Worked with 20+ children of varying age, interest, skill, and developmental levels over course of 6 weeks for 4 summers.
Education
Bachelor of Science - Biology
Saint Peter's University
Jersey City, NJ05.2025
Pre-Medical/Pharmaceutical Associate's Program - Biology, Pre-Medical
Raritan Valley Community College
Branchburg Township, NJ05.2023
High School Diploma - undefined
Ridge High School
Basking Ridge, NJ06.2020
Skills
- Multitasking and Organization
- Policy Adherence
- Critical Thinking
- Well-versed with Microsoft Office Suite
- Team-player
- Professional Phone and Email Etiquette
- Honest and Trustworthy
- Adaptable and Dependable
- Effective Client Communication
- Punctual and Reliable
Affiliations
- President of The L.I.N.D.A. Organization ('24 - '25)
- Treasurer of The L.I.N.D.A. Organization ('23 - '24)
- Lifetime Member of the Beta Beta Beta (TriBeta) Biological Honor Society
- Member of the Healthcare Professions Club
- Volunteer PEC Mentor for special needs kids
Timeline
Per Diem Radiology Services Assistant
Memorial Sloan Kettering Cancer Center
05.2024 - Current
Kennel Associate
Elizabeth Ann Kennels
05.2022 - 01.2024
Student Aide
Liberty Corner School
09.2019 - 09.2019
Retail Sales Associate Worker
American Eagle Outfitters, Inc
08.2019 - 09.2019
Pet Sitter
Multiple Employers
06.2019 - Current
Camp Counselor
Bernards Township Recreation
06.2016 - 08.2019
Pre-Medical/Pharmaceutical Associate's Program - Biology, Pre-Medical
Raritan Valley Community College
High School Diploma - undefined
Ridge High School
Bachelor of Science - Biology
Saint Peter's University
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