SHANNON ANTOSH
Claxton,GA
Summary
Proven Parts Specialist with a track record of enhancing productivity and customer satisfaction at THERMO KING OF S.E. GEORGIA. Expert in warehouse operations and technical knowledge, adept at resolving complex inquiries and improving inventory accuracy. Demonstrated ability to exceed customer expectations through exceptional service and efficient task completion.
Overview
6
6
years of professional experience
Work History
Parts Specialist
THERMO KING OF S.E. GEORGIA
11.2018 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Education
High School Diploma -
Columbus High School
Columbus, TX05.1991
Skills
- Shipping and receiving
- Technical knowledge
- Warehouse Operations
- Returns processing
Timeline
Parts Specialist
THERMO KING OF S.E. GEORGIA
11.2018 - Current
High School Diploma -
Columbus High School
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