Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHANNON ARMSTRONG

SHANNON ARMSTRONG

West Salem

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

11
11
years of professional experience

Work History

Operations Support Coordinator

Travel Centers of America
08.2022 - Current
  • Led initiatives to optimize operational processes, enhancing user experiences and driving efficiency through innovative solutions.
  • Manage and administer the company's task management tool and communications platform, overseeing its implementation, adoption, and ongoing optimization.
  • Oversee and manage internal and external inventory processes, ensuring accuracy, efficiency, and compliance with company standards.
  • Assisted in the development of policies and procedures related to vendor management, ensuring compliance with industry regulations and best practices.
  • Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
  • Assisted in resolving vendor disputes to maintain positive business relationships.
  • Monitored vendor performance to ensure adherence to quality standards.
  • Collaborated with external vendors to streamline procurement processes, enhancing service efficiency.

General Manager

Travel Centers of America
03.2019 - 08.2022
  • Managed financial aspects such as SAP retail systems, Oracle forecasting, payroll processing, accounts payable tasks, audit preparations and departmental paperwork.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Site Accountant

Travel Centers of America
04.2014 - 03.2019
  • Managed accounts payable using SAP Financial software while ensuring accurate documentation.
  • Streamlined invoice processing for timely payments to vendors and suppliers through diligent tracking and organization.
  • Supported procurement process by reviewing purchase orders, verifying pricing accuracy, and ensuring proper documentation was maintained.
  • Enhanced financial reporting accuracy by implementing efficient accounting systems and procedures.
  • Facilitated smoother month-end closing processes by proactively addressing any outstanding reconciliations or adjustments needed in a timely manner.
  • Enhanced financial accuracy by regularly reconciling company accounts and producing accurate financial reports.
  • Established strong working relationships with external auditors, facilitating smooth year-end audits without significant findings or adjustments needed.

Education

ASSOCIATE OF SCIENCE - NURSING

North Central State College
Mansfield, OH

Skills

    Experienced Operations Support professional with a strong background in leadership, innovation and communication Passionate about optimizing processes, improving user experiences, and driving efficiency through innovative solutions

Timeline

Operations Support Coordinator

Travel Centers of America
08.2022 - Current

General Manager

Travel Centers of America
03.2019 - 08.2022

Site Accountant

Travel Centers of America
04.2014 - 03.2019

ASSOCIATE OF SCIENCE - NURSING

North Central State College

Similar Profiles

CREATE PROFILE
SHANNON ARMSTRONG