SHANNON ARMSTRONG
West Salem
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
11
11
years of professional experience
Work History
Operations Support Coordinator
Travel Centers of America
Westlake, OH
08.2022 - Current
- Led initiatives to optimize operational processes, enhancing user experiences and driving efficiency through innovative solutions.
- Manage and administer the company's task management tool and communications platform, overseeing its implementation, adoption, and ongoing optimization.
- Oversee and manage internal and external inventory processes, ensuring accuracy, efficiency, and compliance with company standards.
- Assisted in the development of policies and procedures related to vendor management, ensuring compliance with industry regulations and best practices.
- Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
- Assisted in resolving vendor disputes to maintain positive business relationships.
- Monitored vendor performance to ensure adherence to quality standards.
- Collaborated with external vendors to streamline procurement processes, enhancing service efficiency.
General Manager
Travel Centers of America
Ashland
03.2019 - 08.2022
- Managed financial aspects such as SAP retail systems, Oracle forecasting, payroll processing, accounts payable tasks, audit preparations and departmental paperwork.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Site Accountant
Travel Centers of America
Ashland
04.2014 - 03.2019
- Managed accounts payable using SAP Financial software while ensuring accurate documentation.
- Streamlined invoice processing for timely payments to vendors and suppliers through diligent tracking and organization.
- Supported procurement process by reviewing purchase orders, verifying pricing accuracy, and ensuring proper documentation was maintained.
- Enhanced financial reporting accuracy by implementing efficient accounting systems and procedures.
- Facilitated smoother month-end closing processes by proactively addressing any outstanding reconciliations or adjustments needed in a timely manner.
- Enhanced financial accuracy by regularly reconciling company accounts and producing accurate financial reports.
- Established strong working relationships with external auditors, facilitating smooth year-end audits without significant findings or adjustments needed.
Education
ASSOCIATE OF SCIENCE - NURSING
North Central State College
Mansfield, OHSkills
Experienced Operations Support professional with a strong background in leadership, innovation and communication Passionate about optimizing processes, improving user experiences, and driving efficiency through innovative solutions
Timeline
Operations Support Coordinator
Travel Centers of America
08.2022 - Current
General Manager
Travel Centers of America
03.2019 - 08.2022
Site Accountant
Travel Centers of America
04.2014 - 03.2019
ASSOCIATE OF SCIENCE - NURSING
North Central State College