Shannon Armstrong
HERBST PHARMACY
Kokomo,Indiana
1
Certification
30
years of professional experience
Customer Service and Healthcare Operations Professional experienced in front desk administration, pharmacy support, and hospitality management. Delivered exceptional service and operational support within high-volume environments through clear communication, problem-solving, and inventory control. Focused on accuracy in medication preparation and team collaboration, ensuring efficient pharmacy operations and adaptable support.
Work History
Pharmacy Technician
7 Years 9 Months- Verified prescriptions for accuracy and appropriateness; performed medication therapy management and drug utilization reviews; processed third-party insurance claims and prior authorizations; counseled patients on medication use and safety, ensuring HIPAA compliance; maintained inventory through cycle counts and ordering to prevent stockouts; collaborated with pharmacists and staff to streamline workflow and minimize errors.
- Managed prescription processing and medication dispensing with high accuracy.
- Collaborated with pharmacists to ensure optimal patient care and safety protocols.
- Mentored junior technicians on best practices for inventory management and customer service.
Bartender/Server/Manager
8 Years 2 Months- Oversaw floor operations, trained staff, and scheduled shifts to ensure efficient service in a high-traffic hospitality environment. Handled cash reconciliation and POS transactions accurately while managing inventory and placing timely orders to control costs. Provided product knowledge and recommendations, resolved customer issues, and upheld high service standards to foster repeat business. Communicate effectively with staff and ownership to implement service improvements and support operational goals.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed bar inventory, ensuring high-quality stock and prompt replenishment.
- Trained new staff on menu offerings and service standards to enhance team performance.
Manager/Super Scooper
7 Years 3 Months- Supervised daily store operations, including hiring, training, and shift coordination, which strengthened customer service standards. Managed cash reconciliation and end-of-shift deposits to ensure POS accuracy and support loss prevention efforts. Managed inventory levels, placed orders, and enforced sanitation and safety procedures to meet health-code requirements. Coached and motivated staff, modeled best practices, and resolved customer issues, driving satisfaction and fostering repeat business.
- Oversaw daily operations, ensuring seamless service delivery and customer satisfaction.
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Trained and mentored staff, enhancing team performance and customer engagement skills.
Front Desk Associate
5 Years 2 Months- Coordinated patient intake, appointment confirmations, and rescheduling to enhance clinic flow. Performed insurance verifications, assisted with claims processing, and collected payments, ensuring compliance with HIPAA regulations. Maintained accurate EMR entries and supported coding tasks while facilitating effective communication between patients and providers.
- Managed patient check-in and check-out processes, ensuring efficient front desk operations.
- Assisted in scheduling appointments, optimizing daily workflows for healthcare providers.
- Maintained accurate patient records using electronic health record (EHR) systems.
Front Desk Associate
6 Years 1 Month- Greeted patients, managed check-in/check-out procedures, and upheld patient privacy under HIPAA to foster a welcoming environment. Performed insurance verifications, assisted with claims and coding, and accurately collected copayments to ensure smooth financial operations. Handled multi-line phone systems and scheduled/rescheduled appointments to enhance clinic flow and reduce wait times. Maintained accurate EMR documentation and used office systems to support administrative operations.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic medical record (EMR) systems.
Education
diploma - General Studies, early childhood development
General studies with a focus in early childhood development, certificate earned in vocational program
- General Studies
Skills
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Insurance billing
Medication dispensing
Medication management
Process efficiency
Problem-solving skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
HERBST PHARMACY
09.2018 - 06.2026Read More
Bartender/Server/Manager
KOKOMO ALEHOUSE
04.2018 - 06.2026Read More
Manager/Super Scooper
SCOOPS ICE CREAM
03.2017 - 06.2024Read More
Front Desk Associate
AMERICAN HEALTH NETWORK
04.2008 - 06.2013Read More
Front Desk Associate
AMERICAN HEALTH NETWORK
12.1996 - 01.2003Read More
Ivy Tech Community
from General Studies
Read More
Kokomo High School
diploma from General Studies, early childhood development
Read More