Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Baker

Springfield,MO

Summary

Dynamic Patient Advocate with a proven track record at Jordan Valley Healthcare Services, excelling in healthcare navigation and proactive problem-solving. Expertly coordinated patient-provider communication, enhancing care plans and improving health outcomes. Skilled in resource utilization and quality assurance, fostering patient rights and satisfaction through compassionate advocacy and strategic insights.

Developed strong interpersonal and communication skills in healthcare environment, excelling in patient support and advocacy. Demonstrated ability to navigate complex healthcare systems and resolve issues effectively. Seeking to transition into new field, bringing valuable transferrable skills and commitment to positive outcomes.

Overview

2
2
years of professional experience

Work History

Patient Advocate

Jordan Valley Healthcare Services
08.2023 - 10.2024
  • Assisted patients in navigating healthcare systems and understanding their rights.
  • Coordinated communication between patients and healthcare providers to address concerns.
  • Educated patients on available services and resources for better health outcomes.
  • Supported the development of patient care plans in collaboration with medical teams.
  • Advocated for patients' needs during appointments to ensure comprehensive care.
  • Documented patient interactions and feedback to improve advocacy strategies.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.

Recovery Leader

Straight Street
12.2022 - 10.2023
  • Managed recovery strategies to optimize asset utilization and enhance client satisfaction.
  • Coordinated cross-functional teams to implement process improvements for recovery operations.
  • Developed training materials to support staff in effective recovery techniques and compliance standards.
  • Analyzed data trends to identify areas for operational efficiency within recovery processes.
  • Assisted in the execution of complex recovery plans, ensuring alignment with organizational goals.
  • Monitored recovery performance metrics, providing insights for continuous improvement initiatives.

Education

Associate of Science - Behavioral Sciences

Ozark Technical Community College
Springfield, MO
06-2027

Skills

  • Patient rights
  • Proactive problem-solving
  • Organized nature
  • Resource utilization
  • Healthcare navigation
  • Quality assurance

Timeline

Patient Advocate

Jordan Valley Healthcare Services
08.2023 - 10.2024

Recovery Leader

Straight Street
12.2022 - 10.2023

Associate of Science - Behavioral Sciences

Ozark Technical Community College