Shannon Baldwin
Greenville,South Carolina
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician
Prisma Health
10.2023 - Current
- Filling orders through Talys machines
Certified Pharmacy Technician
Anmed Health
02.2023 - Current
- Performed Cart Fill at alotted times
- Refilled Omnicell machines
- Completed tasks and orders from nurses and physicians as needed.
Certified Pharmacy Technician
Bon Secours Mercy Health
06.2022 - Current
- Refilling Omnicell machines with medications that are below PAR levels
- Performed cart fill procedures at appropriate times using Epic software
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Corner Drug Store
10.2019 - 06.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed opening and closing duties for pharmacy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed and implemented improvements to pharmacy organization system.
- Resolved third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Certified Pharmacy Technician
Kash And Karry Pharmacy
10.2017 - 10.2019
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed opening and closing duties for pharmacy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed and implemented improvements to pharmacy organization system.
- Resolved third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current medications and insurance details.
Certified Pharmacy Technician II
Upstate Medical Pharmacy
01.2012 - 10.2017
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Communicated directly with doctors offices via telephone, fax and email.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.
Certified Pharmacy Technician
CVS/Pharmacy
12.2009 - 01.2012
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Resolved third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Associate of Applied Science - Administrative Office Technology
Tri County Technical College
Pendleton, SC05.2012
Certification - Pharmay Technician
CVS/Pharmacy
Pickens, SC10.2010
Skills
- Medicare and Medicaid process
- Data Entry
- Drug safety
- Healthcare regulations
- Attention to Detail
- Aseptic Techniques
- Sterile technique
- HIPAA Regulations
- Stocking shelves
- Medication Dispensing
Accomplishments
I was named the 2022 Pharmacy Support Employee of the Year at St. Francis Downtown. I was selected out of many nominees across the Ministry.
Timeline
Certified Pharmacy Technician
Prisma Health
10.2023 - Current
Certified Pharmacy Technician
Anmed Health
02.2023 - Current
Certified Pharmacy Technician
Bon Secours Mercy Health
06.2022 - Current
Certified Pharmacy Technician
Corner Drug Store
10.2019 - 06.2022
Certified Pharmacy Technician
Kash And Karry Pharmacy
10.2017 - 10.2019
Certified Pharmacy Technician II
Upstate Medical Pharmacy
01.2012 - 10.2017
Certified Pharmacy Technician
CVS/Pharmacy
12.2009 - 01.2012
Associate of Applied Science - Administrative Office Technology
Tri County Technical College
Certification - Pharmay Technician
CVS/Pharmacy
Similar Profiles
Rosa JonesRosa Jones
Visitor Services Representative at Prisma HealthVisitor Services Representative at Prisma Health
Blake FaulknerBlake Faulkner
Patient Access Specialist at Prisma HealthPatient Access Specialist at Prisma Health
Joshua NortonJoshua Norton
Medical ICU Nurse at Prisma HealthMedical ICU Nurse at Prisma Health
Kyle BowenKyle Bowen
Physical Therapist at Prisma HealthPhysical Therapist at Prisma Health
Jessica AllenJessica Allen
FANS Area Manager at Greenville County SchoolsFANS Area Manager at Greenville County Schools