Microsoft Windows
Open To Work
Shannon Banky
Oregon City,Oregon
Work Preference
Summary
Dynamic office management professional with a proven track record in optimizing operations and delivering comprehensive administrative support. A strong emphasis on teamwork and operational excellence consistently drives high-performance outcomes and fosters a collaborative environment. Expertise in office software, accounting, scheduling, customer service, and resource management complements a reliable and adaptable nature. Excellent communication and problem-solving skills facilitate effective contributions in fast-paced, dynamic workplaces while consistently meeting deadlines.
Overview
32
32
years of professional experience
Work History
Office Manager
All4Fun Cakes LLC
Oregon City, Oregon
02.2015 - 12.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Maintained accurate file systems to ensure data integrity and accessibility.
- Developed engaging social media content strategies to enhance brand visibility and audience engagement.
- Oversaw daily operations, ensuring quality control and adherence to food safety standards.
- Developed and executed innovative cake designs to enhance customer satisfaction.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed catering setups for events, ensuring timely and organized service delivery.
- Coordinated food preparation and presentation, enhancing overall guest experience.
- Supervised daily cleaning operations to ensure compliance with safety and sanitation standards.
Office Manager
Tri-City Baptist Temple
Gladstone, Oregon
03.2003 - 07.2013
- Provided administrative support to ensure smooth office operations.
- Managed daily correspondence, ensuring timely responses and proper documentation processes.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Managed financial records and ensured compliance with regulatory standards.
- Processed invoices and managed accounts payable functions ensuring timely payments.
- Reviewed and reconciled monthly statements, ensuring accuracy in financial reporting.
- Designed user-friendly web interfaces to enhance user experience and engagement.
- Developed multimedia content strategies to enhance audience engagement across various platforms.
- Facilitated onboarding process for new employees, ensuring compliance with company policies and procedures.
- Managed employee records and maintained HR databases for accurate personnel information.
- Office supply, equipment, facility, personnel, vehicle and record maintenance
- Managed scheduling and appointments for executives and staff members.
- Streamlined office operations by implementing efficient scheduling and communication processes.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Oversaw budget tracking, identifying cost-saving opportunities in office expenditures.
- Coordinated events and meetings, optimizing logistics for maximum attendance and engagement.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Fostered a positive workplace culture through regular staff engagement initiatives and feedback sessions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Cashier/Accounts Receivable Associate
Clackamas Community College
Oregon City, Oregon
11.2000 - 02.2003
- Supervised daily operations of cashier team, ensuring high levels of customer service and operational efficiency.
- Trained and mentored new cashiers on procedures, enhancing team performance and knowledge retention.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed and managed high volume of accounts receivable transactions daily.
- Reconciled customer accounts to ensure accurate billing and timely payments.
- Handled cash management and balanced registers daily to ensure accuracy.
- Conducted regular audits of cash registers, maintaining accountability and minimizing cash variances.
- Ensured compliance with college policies and state regulations during financial transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Coordinated administrative tasks to enhance team productivity and workflow efficiency.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
Administrative Assistant
AD-TEK Inc.
Boring, Oregon
04.1996 - 09.2000
- Managed complex calendars and scheduling for executive leadership, ensuring optimal time management.
- Coordinated meetings and events, preparing agendas and materials to facilitate effective communication.
- Implemented office procedures that enhanced operational efficiency and streamlined workflow processes.
- Maintained accurate records and files, supporting compliance with organizational policies and standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated documentation for inbound and outbound shipments.
- Reviewed and analyzed freight invoices and carrier charges to ensure billing accuracy and track freight costs.
- Maintained freight documentation and shipment records.
- Collaborated with accounting personnel to support accurate shipment and billing processes.
- Delivered excellent customer service through prompt responses to vendor and client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
Les Schwab Tire Centers
Oregon City, Oregon
12.1992 - 03.1996
- Managed multi-channel communication, including phone, email, and in person.
- Processed customer orders and accurately handled payment transactions.
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Developed product knowledge to provide tailored recommendations to clients.
- Maintained accurate cash handling procedures to ensure financial integrity.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associate of Arts - Word Processing and Office Administration
Baptist Bible College
Springfield, Missouri05.1992
Skills
- Customer service
- Office administration
- Bookkeeping
- Verbal and written communication
- Data entry
- Word processing
- Records management
- Time management
- Administrative support
- Clerical support
- Scheduling and calendar management
- Accounts payable
- Critical thinking
- Teamwork and collaboration
- 70 WPM / 21,000 KPH
- CRM Software
- Quickbooks
- Microsoft Office Suite
Certification
- State of Oregon Food Handlers Certificate #248g13-kcke8d4 - exp. January 12, 2029
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
Quickbooks Online
Quickbooks Desktop
Adobe Creative Suite
Google Calendar
Timeline
Office Manager
All4Fun Cakes LLC
02.2015 - 12.2024
Office Manager
Tri-City Baptist Temple
03.2003 - 07.2013
Cashier/Accounts Receivable Associate
Clackamas Community College
11.2000 - 02.2003
Administrative Assistant
AD-TEK Inc.
04.1996 - 09.2000
Customer Service Representative
Les Schwab Tire Centers
12.1992 - 03.1996
Associate of Arts - Word Processing and Office Administration
Baptist Bible College