Shannon Baxter
Lake Panasoffkee,FL
Summary
Accomplished Area Supervisor at Subway, adept in team management and production oversight. Enhanced operational efficiency by implementing streamlined inventory systems, boosting customer satisfaction and reducing turnover. Proven ability to lead high-performing teams, achieving sales targets for five consecutive quarters. Skilled in task delegation and fostering positive work environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Area Supervisor
Subway
05.2020 - 07.2026
- Supervised daily operations to ensure compliance with company standards and operational efficiency.
- Trained and mentored team members on food safety practices and customer service protocols.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Conducted regular staff performance evaluations to identify areas for improvement and development.
- Coordinated scheduling to maintain optimal staffing levels during peak business hours.
- Developed strategies to enhance customer satisfaction and increase repeat business through service improvements.
- Led team meetings to communicate goals, address challenges, and promote collaboration among staff members.
- Monitored financial performance, identifying trends and recommending adjustments for profitability enhancement.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Deli
Little Italy
04.2019 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server/bartender
Codys Roadhouse
03.2016 - 11.2019
- Delivered exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate order delivery during peak hours.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Assisted in training new servers on menu items and effective service techniques.
Construction Worker
D & D Aluminum
10.2013 - 07.2019
- Operated hand and power tools for aluminum installation projects.
- Assisted in measuring, cutting, and assembling aluminum components accurately.
- Maintained clean and organized worksite to ensure safety compliance.
- Collaborated with team members to complete tasks efficiently and effectively.
- Followed safety protocols to minimize hazards on job sites.
- Contributed to process improvements that increased workflow efficiency on site.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Operated power equipment to move materials and promote job efficiency.
News Paper Delivery
Daily Commercial
08.2016 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server/cook
Big Apple Cafe
08.2012 - 11.2016
- Provided exceptional customer service to enhance dining experience and increase patron satisfaction.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to guests.
- Collaborated with kitchen staff to coordinate meal preparation and streamline service operations.
- Maintained cleanliness and organization of dining area to uphold health and safety standards.
Server
Sonnys Real Pit BBQ
02.2007 - 04.2007
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed cash register transactions and processed payments accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
Server/bartender
Applebee's Grill + Bar
09.2005 - 01.2007
Server Bartender
Applebee's Grill + Bar
01.2005 - 09.2005
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to fulfill orders accurately and promptly.
- Assisted in training new team members on menu knowledge and service standards.
Server
Andys Cheese Steak and Cheese Burger
03.2003 - 02.2004
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Assisted in menu knowledge and food preparation to enhance guest satisfaction.
- Collaborated with kitchen staff for timely order delivery and efficient workflow.
- Managed cash register operations, processing transactions accurately and efficiently.
Front Counter and Line
Kfc
01.2003 - 03.2003
Front Counter and Line
Taco Bell
01.2001 - 10.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Busser/ Dish Pit
Glenview Country Club
04.1999 - 01.2000
- Assisted in setting up and maintaining dining areas for optimal guest experience.
- Cleared and cleaned tables promptly to enhance service efficiency.
- Supported waitstaff by delivering food and beverages as needed.
- Restocked supplies and materials to ensure smooth restaurant operations.
Prep Cook/ Dish Pit
Katie Bells
02.1998 - 01.1999
- Prepared ingredients according to menu specifications and quality standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted chefs in food preparation, ensuring timely service during peak hours.
- Followed food safety protocols to minimize contamination risks.
Server/ Prep Cook
Perpoint Springs Resor
02.1998 - 06.1998
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment.
- Assisted in training new servers on menu items and service protocols.
Skills
Team management
Production management
Task delegation
Multi-unit management
Certification
Manager servsafe
Timeline
Area Supervisor
Subway
05.2020 - 07.2026
Deli
Little Italy
04.2019 - 05.2020
News Paper Delivery
Daily Commercial
08.2016 - 07.2017
Server/bartender
Codys Roadhouse
03.2016 - 11.2019
Construction Worker
D & D Aluminum
10.2013 - 07.2019
Server/cook
Big Apple Cafe
08.2012 - 11.2016
Server
Sonnys Real Pit BBQ
02.2007 - 04.2007
Server/bartender
Applebee's Grill + Bar
09.2005 - 01.2007
Server Bartender
Applebee's Grill + Bar
01.2005 - 09.2005
Server
Andys Cheese Steak and Cheese Burger
03.2003 - 02.2004
Front Counter and Line
Kfc
01.2003 - 03.2003
Front Counter and Line
Taco Bell
01.2001 - 10.2002
Busser/ Dish Pit
Glenview Country Club
04.1999 - 01.2000
Prep Cook/ Dish Pit
Katie Bells
02.1998 - 01.1999
Server/ Prep Cook
Perpoint Springs Resor
02.1998 - 06.1998