Shannon Beatty
Hanceville,AL
Summary
Detail-oriented professional with extensive experience in the hospitality and online sales industries. Skilled in customer relationship management and time management, consistently resolving complaints and enhancing customer engagement. Seeking to leverage strengths to drive exceptional service and operational efficiency.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Server
Waffle House
Cullman, Alabama
11.2012 - 07.2018
- Provided friendly and efficient table service to enhance guest experience.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Assisted in training new servers on menu items and service procedures.
- Processed cash and credit transactions while ensuring accuracy in payments.
- Managed inventory of supplies, restocking as needed during busy shifts.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
Internet Sales Manager
Classic Cadillac
Cullman, AL
07.2005 - 03.2006
- Developed online sales strategies to enhance customer engagement.
- Managed inventory and product listings on the dealership website.
- Analyzed market trends to inform sales tactics and promotions.
- Responded promptly to customer inquiries through various digital channels.
- Provided feedback on website functionality to improve user experience.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Optimized website navigation structure to improve user experience and search engine rankings.
Education
GED
Prattville, ALSkills
- Table service
- Customer order management
- Cash handling
- Inventory management
- Customer relationship management
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Order management
- Professional appearance
- Customer service
Timeline
Server
Waffle House
11.2012 - 07.2018
Internet Sales Manager
Classic Cadillac
07.2005 - 03.2006
GED