Shannon Bertilson
Lenoir City,TN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Care Team and Scheduling Specialist
Senior Helpers
12.2023 - Current
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Provided detailed information about available services and requirements.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
Client Care Coordinator
Quality Care
07.2020 - 12.2023
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Hospitality Team Member
Georgetown Hotel And Saloon
03.2017 - 04.2020
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Hospitality Team Member
The Historical Sierra Nevada House
06.2012 - 10.2015
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
- Managed reservations effectively, reducing overbooking incidents and optimizing room occupancy rates.
Floating Bank Teller
Citizens Bank Of Northern California
05.2008 - 09.2011
- Enhanced customer satisfaction by accurately processing transactions and addressing inquiries in a timely manner.
- Reduced transaction errors by implementing thorough verification procedures and attention to detail in all tasks.
- Prevented potential fraud incidents by diligently following identification protocols and reporting suspicious activities to supervisors immediately.
- Facilitated smooth transitions between branches as a floating teller by quickly adapting to different locations'' specific procedures and policies.
Education
No Degree - Early Childhood Education
Sierra College
Rocklin, CA06.1998
High School Diploma -
Golden Sierra Junior Senior High School
Garden Valley, CA06.1997
Skills
- Customer relations skills
- Recordkeeping understanding
- Documentation skills
- Customer relations abilities
- Professional telephone demeanor
- Workflow Optimization
- Meeting Scheduling
Timeline
Care Team and Scheduling Specialist
Senior Helpers
12.2023 - Current
Client Care Coordinator
Quality Care
07.2020 - 12.2023
Hospitality Team Member
Georgetown Hotel And Saloon
03.2017 - 04.2020
Hospitality Team Member
The Historical Sierra Nevada House
06.2012 - 10.2015
Floating Bank Teller
Citizens Bank Of Northern California
05.2008 - 09.2011
No Degree - Early Childhood Education
Sierra College
High School Diploma -
Golden Sierra Junior Senior High School
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