Shannon Bigham
Cedar Bluff,MS
Summary
Dynamic Retail Merchandiser with a proven track record at Winston Retail, excelling in visual merchandising and plan-o-gram creation. Enhanced customer satisfaction through innovative displays and strategic product placement, driving sales growth. Strong interpersonal skills fostered collaboration with store managers, while meticulous inventory management ensured optimal stock levels.
Overview
27
27
years of professional experience
Work History
Retail Merchandiser
Winston Retail
New York, NY
06.2021 - Current
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Enhanced store sales through effective product placement and targeted promotions.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Budget/payroll Clerk
Mississippi State University
Starkville, MS
12.1999 - 03.2004
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Reconciled bank and payroll records routinely to verify accuracy.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
- Provided support during financial audits by preparing relevant documentation related to payroll transactions.
- Collaborated with HR to update employee benefits in payroll system, ensuring accurate deductions and contributions.
- Ensured compliance with federal and state payroll regulations, staying updated on changes in tax laws.
- Reduced payroll processing errors, conducting detailed checks before final submission.
- Optimized direct deposit setup for employees, ensuring prompt and reliable salary payments.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Calculated wages, deductions and bonuses in accordance with company policies.
Accounts Receivable Clerk
Flexsteel Industries Inc
Starkville, MS
01.1999 - 12.1999
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Education
No Degree -
Wood Junior College
Mathiston, MSNo Degree - BSIS
Mississippi State University
Starkville, MSSkills
- Visual merchandising
- Plan-o-gram creation
- Merchandise planning
- Interior and exterior displays
Timeline
Retail Merchandiser
Winston Retail
06.2021 - Current
Budget/payroll Clerk
Mississippi State University
12.1999 - 03.2004
Accounts Receivable Clerk
Flexsteel Industries Inc
01.1999 - 12.1999
No Degree -
Wood Junior College
No Degree - BSIS
Mississippi State University