Hi, I’m
Shannon Bowers
Broken Arrow,OK
Summary
Proven ability to enhance operational efficiency and customer satisfaction, as demonstrated at Cox Retirement through expert laundry equipment operation and fostering a collaborative work environment. Skilled in workplace cleanliness and safety procedures, adept at multitasking and maintaining high standards of service. Achieved significant improvements in process optimization and team productivity.
Overview
19
years of professional experience
Work History
Cox Retirement
Laundry Attendant
10.2019 - Current
Job overview
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Kindness Animal Hospital
Kennel Manager
09.2017 - 10.2019
Job overview
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
McCarthy Burges & Wolfe
Collections Agent
12.2016 - 05.2017
Job overview
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Broken Arrow Police Department
911 Call Taker
08.2015 - 10.2015
Job overview
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Streamlined workflow within the dispatch center through proactive collaboration with colleagues on shift scheduling, incident debriefs, and process improvements.
Walmart 7015 HVMDC
Reclamation Specialist
11.2005 - 09.2015
Job overview
- Conducted cost-effective procurement of materials and equipment required for successful project execution.
- Increased efficiency in resource allocation for reclamation projects by optimizing inventory management systems.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Worked with clients and visitors to accurately sort materials for further handling.
- Compressed materials into reusable, shippable or movable sizes using balers and other equipment.
- Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
- Used specialized machines to remove refrigerants and safely handle other hazardous materials.
- Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
Education
El Reno High SchoolEl Reno, OK
High School Diploma from General Studies
05.1988
Skills
- Workplace Cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Laundry equipment operation
- Safety Procedures
Timeline
Laundry Attendant
Cox Retirement
10.2019 - Current
Kennel Manager
Kindness Animal Hospital
09.2017 - 10.2019
Collections Agent
McCarthy Burges & Wolfe
12.2016 - 05.2017
911 Call Taker
Broken Arrow Police Department
08.2015 - 10.2015
Reclamation Specialist
Walmart 7015 HVMDC
11.2005 - 09.2015
El Reno High School
High School Diploma from General Studies
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