Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Brouse

Cashmere,WA

Summary

Motivated and dedicated IT student seeking a scholarship to further develop technical skills and knowledge. Passionate about technology and problem-solving, with strong commitment to academic excellence and personal growth. Eager to apply learning in real-world projects and contribute positively to the field of information technology.

Overview

6
6
years of professional experience

Work History

IT Field Support Technician

Wenatchee Valley College
Wenatchee, Washington
11.2023 - Current
  • Provided technical support for faculty and staff across campus locations.
  • Troubleshot hardware and software issues efficiently for various devices.
  • Collaborated with team members to resolve complex IT challenges.
  • Resolved software related issues on both desktop and laptop computers.

Electronics Support

Walmart
Wenatchee, Washington
01.2020 - 03.2023
  • Assisted team in troubleshooting technical issues with merchandise displays.
  • Inspected and repaired electronic equipment for store operations.
  • Trained new staff on operating procedures for electronic equipment handling.
  • Established best practices for customer service through multiple channels including phone support and email responses.
  • Provided customer service through live chat, email and phone support.

Education

Associate of Technical Science - Computer Technology - Network Administration

Wenatchee Valley College
Wenatchee, WA
06-2025

Skills

  • Software installation
  • Technical support
  • Hardware troubleshooting
  • Customer service
  • Team collaboration
  • Problem resolution
  • Documentation practices

Timeline

IT Field Support Technician

Wenatchee Valley College
11.2023 - Current

Electronics Support

Walmart
01.2020 - 03.2023

Associate of Technical Science - Computer Technology - Network Administration

Wenatchee Valley College
Shannon Brouse