Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Brown

Coral Springs

Summary

Proven customer service expert with a track record of resolving complex issues and driving customer satisfaction at Teleperformance USA. Skilled in active listening and critical thinking, adept at enhancing customer relations and loyalty. Demonstrated proficiency in computer use and money handling, contributing to operational excellence and increased repeat business.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
07.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Front Desk Receptionist/Cashier/Personal Trainer

Youfit Health Clubs
09.2015 - 01.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Money handling, point of sale purchases on store merchandises.


Cashier

Burlington Coat Factory
03.2010 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stock store merchandises.


Education

Associate of Science - Physical Therapist Assistance

Broward College
Fort Lauderdale, FL
05.2023

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2003

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Computer Proficiency

Problem Resolution

Customer Relations

Money handling abilities

Professional telephone demeanor

Timeline

Customer Service Representative

Teleperformance USA
07.2019 - Current

Front Desk Receptionist/Cashier/Personal Trainer

Youfit Health Clubs
09.2015 - 01.2017

Cashier

Burlington Coat Factory
03.2010 - 06.2012

Associate of Science - Physical Therapist Assistance

Broward College

High School Diploma -

Charles W Flanagan High School

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Shannon Brown