Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Browning

Lakeland,GA

Summary

Dynamic Inside Adjuster Analyst at Allstate with expertise in claims investigation and liability analysis. Proven ability to resolve disputes effectively while maintaining strong customer service. Recognized for meticulous report writing and critical thinking skills, ensuring timely claims processing and maximizing recovery opportunities. Committed to delivering exceptional results in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Inside Adjuster Analyst

Allstate
12.2021 - Current
  • Actively participated in continuing education courses designed to stay abreast of current trends in liability law.
  • Provided technical guidance and support to less experienced adjusters regarding complex liability claims investigations.
  • Performed administrative duties such as preparing correspondence, reviewing invoices, and tracking expenses, as required.
  • Ensured timely processing of claims through regular follow-up on outstanding issues.
  • Investigated liability claims to determine the extent of insurance company's responsibility for payment.
  • Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.

Customer Service Representative

GEICO
Lakeland, Florida
06.2020 - 12.2021
  • Assessed damages caused by accidents or other incidents involving automobiles or property.
  • Conducted interviews with claimants to gather facts regarding their loss or injury.
  • Reviewed auto policy provisions to ascertain coverage for insured losses.
  • Developed strategies for settling disputes quickly while protecting the interests of both the insurer and claimant.
  • Prepared written reports summarizing findings from investigations into automobile or casualty claims.

Education

Bachelor of Science - Management, Marketing, Entrepreneurship

Florida Technical College
Orlando, FL

Skills

  • Claims investigation
  • Liability analysis
  • Report writing
  • Dispute resolution
  • Customer service
  • Policy interpretation
  • Time management
  • Attention to detail
  • Problem solving
  • Critical thinking
  • Empathy and patience
  • Fact finding
  • Accident scene investigations
  • Claims file documentation

Timeline

Inside Adjuster Analyst

Allstate
12.2021 - Current

Customer Service Representative

GEICO
06.2020 - 12.2021

Bachelor of Science - Management, Marketing, Entrepreneurship

Florida Technical College

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