Shannon Bryan
Marshalltown,IA
Summary
Results-driven Patient Access Team Leader with over four years of experience in supervising operations and improving service delivery. Skilled in patient coordination, problem-solving, and maintaining compliance, contributing to enhanced patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UnityPoint Health Marshalltown
Marshalltown, IA
01.2026 - Current
- Support hospital and clinic operations using customer service skills and detailed system knowledge.
- Improve patient services by working with Department Manager.
- Serve as a resource for patients and patients' families needing direction or information.
- Communicate with charge nurse and supervisors for compliance
Patient Access Representative
UnityPoint Health Marshalltown
Marshalltown, Iowa
09.2019 - Current
- Assist patients with registration forms, ensuring accurate documentation for a smoother intake process.
- Verify insurance information to ensure accurate billing and coverage.
- Collect co-pays and other payments from patients at time of service.
- Apply HIPAA privacy and security regulations while handling patient information.
Patient Access Team Lead
UnityPoint Health Marshalltown
Marshalltown, Iowa
01.2021 - 01.2024
- Supervised patient access operations, ensuring adherence to health regulations for improved service delivery.
- Resolved patient inquiries and concerns to enhance overall satisfaction levels.
- Recruited, trained, and supervised new staff members, aligning their development with organizational guidelines.
- Ensured compliance with all applicable laws, regulations, accreditation standards and organizational policies.
Program Supervisor
Thomas L Cardella & Associates
Marshalltown, Iowa
06.2017 - 09.2019
- Coordinated program schedules to ensure timely execution of all activities
- Monitored performance metrics to identify areas for improvement within programs.
- Supervised team operations to ensure adherence to company policies and procedures.
- Developed training materials for staff onboarding and ongoing education.
- Coached staff members on how best to use available resources effectively.
Education
High School Diploma -
Rockland High School
Rockland, MA06-1999
Some College (No Degree) -
Massasoit Community College
Brockton, MASome College (No Degree) -
Cape Cod Community College
West Barnstable, MASkills
- Patient registration
- Appointment scheduling
- Insurance verification
- Electronic health records
- Health compliance
- Customer relationship management
Certification
Basic Life Support - CPR
Timeline
Patient Service Representative
UnityPoint Health Marshalltown
01.2026 - Current
Patient Access Team Lead
UnityPoint Health Marshalltown
01.2021 - 01.2024
Patient Access Representative
UnityPoint Health Marshalltown
09.2019 - Current
Program Supervisor
Thomas L Cardella & Associates
06.2017 - 09.2019
High School Diploma -
Rockland High School
Some College (No Degree) -
Massasoit Community College
Some College (No Degree) -
Cape Cod Community College