Shannon Buckley
Hearne
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Correctional Officer
Texas Department of Criminal Justice, TDCJ
Marlin
04.2024 - Current
- Monitored inmate behavior to maintain safety and security in the facility.
- Conducted regular inspections of cells and common areas for contraband.
- Assisted in the transportation of inmates between facilities and court appearances.
Driver
RailCrew Xpress
Hearne
08.2023 - 03.2024
- Operated vehicles to transport crew members to various job sites.
- Ensured timely arrivals by planning efficient routes and schedules.
City Carrier
United Postal Service
Marlin
04.2023 - 07.2023
- Delivered mail and packages to residential and commercial addresses daily.
- Managed route efficiently to ensure timely delivery of all items.
- Operated delivery vehicle in compliance with safety regulations and procedures.
Remote Gaming Customer Service
Diversified Sourcing Solutions
Austin
08.2021 - 02.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized CRM software to track interactions and update customer profiles.
- Verified accuracy of data entry into company database system.
Customer Service Representative
Various Companies
02.2019 - 07.2022
- Assisted customers with inquiries and product information across various platforms.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions in CRM systems.
Medical Disability
Medical Disability
01.2010 - 02.2019
Administrative Assistant
Texas Department of Criminal Justice, TDCJ
Austin
05.2005 - 01.2010
- Managed scheduling and appointment coordination for department staff and stakeholders.
- Facilitated communication between teams to ensure smooth workflow and information sharing.
- Organized and maintained confidential files and records in compliance with regulations.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
Criminal Justice Certification - Criminal Justice
Stratford Career Institute
02.2025 - 01.2026
Centerville High School
Centerville, TXSkills
- HIPAA
- Medical records
- Documentation review
- Medical terminology
- Data entry
- Customer service
- File and record maintenance
- Criminal justice
- CCTV monitoring
- First aid and CPR certified
- Records management
Timeline
Criminal Justice Certification - Criminal Justice
Stratford Career Institute
02.2025 - 01.2026
Correctional Officer
Texas Department of Criminal Justice, TDCJ
04.2024 - Current
Driver
RailCrew Xpress
08.2023 - 03.2024
City Carrier
United Postal Service
04.2023 - 07.2023
Remote Gaming Customer Service
Diversified Sourcing Solutions
08.2021 - 02.2023
Customer Service Representative
Various Companies
02.2019 - 07.2022
Medical Disability
Medical Disability
01.2010 - 02.2019
Administrative Assistant
Texas Department of Criminal Justice, TDCJ
05.2005 - 01.2010
Centerville High School