Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Shannon Burton

Las Vegas,NV

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

BETMGM
10.2024 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Utilized problem-problem solving techniques to identify solutions for complex customer inquires.
  • Met daily customer service quotas with a focus on quality.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Updated and maintained database with accurate customer information and timely data entry.


CUSTOMER SERVICE REPRESENTATIVE

Prolific Home Health
05.2016 - 08.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Manage client's chart and update information.
  • Coordinate with nurses to schedule appointments with clients.
  • Respond to customer inquiries via phone, email, and addressing concerns and providing accurate information in a timely manner.
  • Resolve customer complaints and issues promptly, escalating complex problems to the appropriate department when necessary.
  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
  • Consistently meet and exceed performance targets for response time, resolution rate, and customer satisfaction.

SALES ASSOCIATE

Maximilian Fur Salon - Bloomingdales
12.2011 - 11.2014
  • Responsible for ensuring an exemplary customer experience which includes, but not limited to greeting, fitting, Cashier, and assisting with meeting the customers needs.
  • Shipping Orders on shipping software for USPS, FEDEX and UPS.
  • Entering Orders and Filing Orders.
  • Maintain an awareness of all promotions and advertisements.
  • Schedule appointments for restyle events.
  • Answering heavy phones.

EKG TECHNICIAN

Kaiser Permanente
05.2010 - 07.2011
  • Greet Patients, Verify Insurance and Chart Filing.
  • Answering phones and scheduling appointments.
  • Maintains patient files and retrieves files for scheduled appointments.
  • Initiates the medical record by creating and processing the patient care record folder.
  • Responsible for the observation, interpretation and monitoring of displayed cardiac rhythms.
  • Assigned to perform Holters and Event Monitors.
  • Observes and reports deviations in rhythms from baseline promptly to the appropriate RN.
  • Performs 12-lead EKG on patients assigned as directed by the Registered Nurse.
  • Replenishes supplies in patient rooms promptly upon transfer or discharge of patient.

MEDICAL ASSISTANT - PER DIEM

Provant Health Solutions
12.2009 - 06.2011
  • Responsible for providing excellent customer service.
  • Travel to Health Fair events participating in various Health Projects.
  • Blood Pressure, Weight, Height & Body Composition, and BMI using the Tanita bioelectrical impedance analyzer.
  • Waist Circumference.
  • Finger stick for blood work run on the Cholestech LDX Machine.

MEDICAL ASSISTANT - PER DIEM

Kronos Health Solution
02.2010 - 01.2011
  • Responsible for providing excellent customer service.
  • Travel to Health Fair events participating in various Health Projects.
  • Blood Pressure, Weight, Height & Body Composition, and BMI using the Tanita bioelectrical impedance analyzer.
  • Waist Circumference.
  • Finger stick for blood work run on the Cholestech LDX Machine.

Education

Bachelor of Science - Kinesiology

University of Las Vegas
Las Vegas, NV
05.2025

Associate of Science - undefined

College of Southern Nevada
01.2020

Diploma - undefined

Laguna Creek High School
06.2009

Skills

  • Medial Receptionist
  • Medical Assistant
  • EKG Technician
  • Computer Savvy
  • Time management
  • Active listening
  • Collecting vital signs
  • Customer Service Representative
  • Front Desk
  • Luxury Sales Associate
  • Problem-solving
  • Data entry
  • Exercise prescription
  • Patient care

Certification

  • Medical Assistant Certificate, Elk Grove Unified School District
  • EKG Technician Training, Elk Grove Unified School District

Timeline

CUSTOMER SERVICE REPRESENTATIVE

BETMGM
10.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Prolific Home Health
05.2016 - 08.2024

SALES ASSOCIATE

Maximilian Fur Salon - Bloomingdales
12.2011 - 11.2014

EKG TECHNICIAN

Kaiser Permanente
05.2010 - 07.2011

MEDICAL ASSISTANT - PER DIEM

Kronos Health Solution
02.2010 - 01.2011

MEDICAL ASSISTANT - PER DIEM

Provant Health Solutions
12.2009 - 06.2011

Associate of Science - undefined

College of Southern Nevada

Diploma - undefined

Laguna Creek High School

Bachelor of Science - Kinesiology

University of Las Vegas

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Shannon Burton