Shannon Casanova
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and efficient Data Entry individual with 2 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Roberston's Ready Mix
06.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Retail Merchandiser
Crossmark
10.2019 - 06.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Developed plan-o-grams and layouts that maximized sales.
Retail Sales Manager
Boot Barn
01.2016 - 10.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Organized promotional events and interacted with community to increase sales volume.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CA06.2010
Skills
- Customer Service and Assistance
- Order Management
- Data Entry
- Verbal and Written Communication
- Pricing
- Customer Relationship Management
- Phone and Email Etiquette
- Sales and Marketing
- Applied Mathematics
- Exceptional Customer Service
- Account Acquisition
- Time Management
Timeline
Inside Sales Representative
Roberston's Ready Mix
06.2021 - Current
Retail Merchandiser
Crossmark
10.2019 - 06.2021
Retail Sales Manager
Boot Barn
01.2016 - 10.2019
High School Diploma -
Jurupa Valley High School
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