Shannon Chavis
Aiken,SC
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions- Dominion Energy
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Inbound phone/General Program Inquiries
Spectraforce(Cencora)
Aiken
10.2023 - 02.2024
- Determination for support programs
- Reviewing documents
- Order processing
- Working with patients and providers ensuring exceptional customer service
- Provided detailed information on available products and services.
- Assisted customers in resolving complaints or issues with existing orders.
- Created new accounts for customers in the database system.
- Entered customer data into the database accurately and updated records when necessary.
CSR
TSYS-Total System Services, Inc.-Global Payments
06.2022 - 12.2022
- Working in banking for Mercury Financial
- Handling all aspects of customers accounts
- Payments, issues with mobile banking, declined transactions, rewards, etc
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Performed account maintenance activities such as updating client information in databases.
Customer Service Representative
Sitel
Augusta, GA
10.2021 - 11.2021
- Setting was in banking
- Assisted customers with all aspects of their accounts
- Balance inquiries, problems with mobile banking, transferring money, locked out of mobile accounts, etc
Customer Service Representative
South Carolina Department of Motor Vehicles
Aiken, SC
05.1996 - 02.2002
- Completed all inquiries received at the DMV
- Issued driver's license
- Tags, cleared suspensions, and had to deal with irate customers regularly
Payroll Specialist
Youngblood Masonry
Aiken, SC
01.1990 - 03.1996
- All aspects of payroll
- Employee wages, tax deduction, end of year tax reconciliation
Education
Medical billing and coding -
Devry University
11.2024
Associate Degree - Accounting
01.1990
Skills
- Customer service skills
- Ability to stay calm
- Quick learning
- Complaint resolution
- Account updating
- Complaint handling
- Follow-up skills
- Multi-task management
- Decision-making
- Positive and professional
- Active listening
- Problem-solving
Timeline
Customer Service Representative
Continuum Global Solutions- Dominion Energy
03.2024 - Current
Inbound phone/General Program Inquiries
Spectraforce(Cencora)
10.2023 - 02.2024
CSR
TSYS-Total System Services, Inc.-Global Payments
06.2022 - 12.2022
Customer Service Representative
Sitel
10.2021 - 11.2021
Customer Service Representative
South Carolina Department of Motor Vehicles
05.1996 - 02.2002
Payroll Specialist
Youngblood Masonry
01.1990 - 03.1996
Medical billing and coding -
Devry University