Summary
Overview
Work History
Education
Skills
Timeline
Certification
Work Availability
Accomplishments
Software
Languages
Websites
Work Preference
Quote
StoreManager
Shannon Cole

Shannon Cole

Louisville,KY

Summary

Compassionate and experienced professional with a strong background in case management, social services, and program operations. Proven ability to support individuals and families through coordinated care, mental health services, and community resource navigation. Skilled in building strong client relationships, managing documentation, and collaborating with interdisciplinary teams. Seeking a remote role to contribute to whole-person wellness and holistic care.

Overview

12
12
years of professional experience
1
1
Certificate
1
1

CPR Certification

Work History

Program and Operations Director

Lifehouse Maternity Home
Louisville, Ky
05.2024 - Current
  • Directed program operations, including staff training, scheduling, and service evaluations.
  • Ensured compliance with state regulations, and maintained high-quality standards.
  • Oversaw mental health, early childhood, and family support service delivery.
  • Fostered partnerships with community agencies to enhance care coordination.
  • Led program improvement initiatives based on regular assessments and feedback.

Case Manager

Lifehouse Maternity Home
Louisville, KY
04.2023 - 05.2024
  • Conducted assessments for pregnant women and families to develop individualized care plans.
  • Educated clients on prenatal care, breastfeeding, infant care, and parenting strategies.
  • Maintained accurate case files, and performed timely follow-ups for service continuity.
  • Collaborated with schools, mental health providers, and local support networks.

Social Worker

Commonwealth of Kentucky
Shepherdsville, KY
02.2022 - 04.2023
  • Coordinated services between multiple agencies to ensure holistic care for children and families.
  • Advocated for clients' needs in educational, legal, and healthcare settings.
  • Participated in case conferences and documented progress in accordance with policy.

Preschool Teacher

Whitefield Academy
Louisville, KY
07.2013 - 05.2021
  • Developed and implemented lessons focused on physical, emotional, and social growth.
  • Provided individual support tailored to developmental milestones.
  • Built strong relationships with families through regular communication and collaboration.

Education

Bachelor's of Social Work

Campbellsville University
Campbellsville, KY
05-2021

Skills

  • Case Management and Client Advocacy
  • Mental Health and Family Support Services
  • Program Development and Staff Supervision
  • Community Outreach and Resource Coordination
  • Ekyros, Microsoft Office Suite, Google Applications
  • Crisis Support and Education
  • Strong analytical, problem-solving, and decision-making skills

Timeline

Program and Operations Director

Lifehouse Maternity Home
05.2024 - Current

Case Manager

Lifehouse Maternity Home
04.2023 - 05.2024

Social Worker

Commonwealth of Kentucky
02.2022 - 04.2023

Preschool Teacher

Whitefield Academy
07.2013 - 05.2021

Bachelor's of Social Work

Campbellsville University

Certification

  • Certificate of Financial Empowerment Achievement
  • First Aid and CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Managed a caseload of between 20 and 25 individuals and families.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.

Software

Ekyros

Microsoft Applications

Google Applications

Languages

English
Native language

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work from home optionWork-life balanceCareer advancementPersonal development programsCompany CultureFlexible work hours

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Shannon Cole