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Shannon Cole
Louisville,KY
Summary
Compassionate Social Worker with background in child welfare and family services. Demonstrated success in case management, crisis intervention, and strategic planning. Strong communication skills with ability to build rapport and trust among diverse client populations. Notable positive impact on community through advocacy, education, and support initiatives.
Overview
12
12
years of professional experience
1
1
Certificate
1
1
CPR Certification
Work History
Program and Operations Director
Lifehouse Maternity Home
Louisville, Ky
05.2024 - Current
- Maintained ongoing communication with program participants.
- Recruited personnel and provided training, supervision, coaching, evaluation, and discipline.
- Reviewed and identified areas of improvement or expansion in existing programs.
- Fostered community connections and networks, creating collaborations with local organizations and businesses.
- Strengthened staff competencies by organizing and leading educational work sessions and staff meetings.
- Reviewed and approved all timesheets and payroll documents prior to submission to the Payroll Department.
Case Manager
Lifehouse Maternity Home
Louisville, KY
04.2023 - 05.2024
- Conducted comprehensive assessments of pregnant women to identify their needs and develop individualized care plans.
- Coordinated and facilitated access to prenatal care, including scheduling, appointments, transportation, and financial assistance.
- Maintained accurate, up-to-date records of client interactions, assessments, and service referrals.
- Provided education and support on topics such as childbirth preparation, infant care, breastfeeding, and parenting skills.
- Participated in regular team meetings and trainings to stay current on best practices and trends in maternity care.
- Provided support to participants in managing their finances and budget.
Social Worker
Commonwealth of Kentucky
Louisville, Ky
02.2022 - 04.2023
- Participated in case conferences to discuss treatment plans and coordinate services between agencies.
- Developed service plans for clients that included short-term goals and long-term objectives.
- Assisted in connecting parents and guardians with community resources such as housing, medical care, and educational opportunities.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Conducted regular follow-up assessments to track client progress and accurately documented the results.
- Evaluated referrals from external sources regarding possible child abuse cases.
- Attended staff meetings to review cases, discuss relevant legislation updates.
- Advocated on behalf of vulnerable children and youth in court proceedings or other legal settings.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Preschool Teacher
Whitefield Academy
Louisville, Ky
07.2012 - 05.2021
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Provided individual attention to each student as needed during class time.
- Developed lesson plans that incorporated creative teaching techniques.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Education
Bachelor's of Social Work
Campellsville University
Campbellsville, KY05-2021
Skills
- Staff Training and Development
- Overseeing personnel
- Coordinating schedules
- Staff Management
- Records Management
- Family Case Management
- Client Confidentiality
- Life Skills Development
Timeline
Program and Operations Director
Lifehouse Maternity Home
05.2024 - Current
Case Manager
Lifehouse Maternity Home
04.2023 - 05.2024
Social Worker
Commonwealth of Kentucky
02.2022 - 04.2023
Preschool Teacher
Whitefield Academy
07.2012 - 05.2021
Bachelor's of Social Work
Campellsville University
- Certificate of Financial Empowerment Achievement
Certification
- Certificate of Financial Empowerment Achievement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Accomplishments
- Supervised team of 15 staff members.
- Documented and resolved issues with turn over in the program which led to women staying in the program long term.
- Managed a caseload of between 20 and 30 individuals and families.
- Used Microsoft Excel to develop individual and family tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionPersonal development programsPaid sick leavePaid time off401k matchSoftware
Microsoft Excel
Google Drive
Ekyros
Languages
English
Native language
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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